Specialist : Access Network Support (MN)
TelkomGqeberha, Eastern Cape, South Africa30+ days ago
Job descriptionManage and interface with service suppliers / vendors on SLA / KPI / compliance / for current and new technology introductions Advise on access network technology related assurance / fulfilment issues Analyse and advise on the current network design / optimization Act as subject matter expert on access network / core technology and products and services Evaluation of network design changes and manage / advise on software patches Ensure all the network equipment installed are functional and comply with operational readiness standards Advise on and compile processes, work flow diagrams and design procedures Identify which services need to be improved on and how Evaluate network performance and provide directives to improve the network performance and customer experience Manage new services / products and support integrations into the network Manage and control change requests into the network Coordinate all network stakeholders and provide cross functional support Manage the currently deployed network capacity and dimensioning Report on network and product performance and improvement. Customer experience; All access network technology types; Core / Mobile technologies; Wireless technology; New generation network technology; Customer premises equipment; Business Processes; Project Management; Monitoring Systems; Contractor Management / interface Analytical Thinking; Team player; Technical Problem Solving; Cross Functional Teamwork; Report Writing Techniques; Ability to communicate through all management levels; Trend Analysis; Persuasion; Presentation; Customer experience Thought Leadership : Developing strategies / Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches Market Leadership : Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks Business Leadership : Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities People Leadership : Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people Personal Leadership : Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with company Values None 5 Years relevant experience None None Customers Suppliers / Service Providers Partners Internal customers External customers ICT jobs
Overview
Job title : Specialist : Access Network Support (MN)
Job Location : Eastern Cape, Port Elizabeth
Deadline : November 20, 2025
Core Description
- Responsible for operational service support to network operations role-players on access and core network elements deployed and circuits provisioned with the view of meeting all specified and desired company targets and objectives. Interfacing and management of service providers as well as network assurance and customer satisfaction.
- Act as a subject matter expert on network and product performance to ensure a positive customer experience.
Job Responsibilities
Core Competencies
FUNCTIONAL KNOWLEDGE
FUNCTIONAL SKILLS
ATTITUDES / LEADERSHIP COMPETENCIES
Certifications
Education
NQF 6 : 3 year Diploma / National Diploma in Telecommunication or Engineering
Experience
Additional Information
Special Requirements
Physical Requirements
Key Stakeholders
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Specialist Network • Gqeberha, Eastern Cape, South Africa