Commercial Service Manager
SydsenPolokwane, South Africa1 day ago
Job descriptionProven experience in a Service Manager or Aftersales Manager role, ideally within a commercial vehicle or franchised dealership environment. Strong leadership, communication, and problem-solving skills. Excellent understanding of workshop operations, technical processes, and financial reporting. Customer-oriented with the ability to handle escalations professionally and effectively. Valid drivers licence and ability to work under pressure in a fast-paced environment.
Key Responsibilities :
- Manage the daily operations of the commercial vehicle service department to ensure efficient workflow and high-quality service delivery.
- Lead, motivate, and develop a team of service advisors, technicians, and support staff to achieve departmental goals.
- Monitor financial performance, including labour sales, workshop efficiency, and profitability.
- Maintain strong customer relationships and ensure consistent delivery of exceptional service standards.
- Implement and oversee warranty, maintenance, and service processes in line with OEM and dealership policies.
- Ensure compliance with health, safety, and manufacturer requirements.
- Report on key metrics and identify opportunities for process improvement.
Requirements :
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Commercial Manager • Polokwane, South Africa
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