Software Support Consultant

Responsibilities :

• Provide software & hardware support on all our products.
• Build solid business relationships with our clients.
• Manage and execute all service calls and new installations (hardware & software) in the set time-frames and the profitability of it.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer queries.
• Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers and the development team.
• Ensure the proper recording and closure of all issues.
• Complete onsite networking fault prevention, as well as resolved onsite challenges.
• Prepare accurate and timely reports.

Requirements :

Apply today!