Overview
Listing reference : click_
Listing status : Online
Apply by : 6 November 2025
Industry : Wholesale & Retail Trade
Job category : FMCG, Retail, Wholesale and Supply Chain
Location : Durban
Contract : Permanent
Remuneration : Market Related
EE position : Yes
About Our Company : Clicks Group
Introduction
It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.
Job Description
Guest Focus
- Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
- Resolve customer complaints within 24 hours.
- Understand and be able to advise guests on all treatments in the menu.
- Actively promote and up / cross sell treatments
- Handle guest questions and concerns in a professional and accurate manner.
- Answer calls in a friendly professional manner.
- Ensure that the scheduler is well planned to accommodate guests as effective as possible.
Citizen Focus
On-board new citizens in the store and mentor them on the Sorbet way (culture).Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).Manage citizens work schedule / rosters.Coordinate citizen training schedules and bookingsCommunicate any staff / guest problems that need attention to the Area Manager of the store.Manage Disciplinary procedures and performance management with each citizen.Drive individual targets per citizen with one on ones.Operational Focus
Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.Ensure that the store merchandising and general presentation is maintained according to Sorbet standardsManage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).Manage stock receiving procedures as per Sorbet Franchise Systems Manual.Responsible for checking that stock has been captured accurately on ESP by FDC’s.Assist with administrative accurate invoice filing and controls.Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependantReporting
Submit talk show . team meeting agendas and feedback to relevant Area ManagerSubmit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payrollSubmit all relevant RS data to area managers monthly for accurate payroll.Pulling of weekly sales figures to manage stores progress to monthly budget.Marketing
Communicate and ensure implementation of all national marketing and advertising campaigns at store levelMaking sure citizens are aware of all campaignsCollateral is displayed and implementedCitizens are trained and able to sell / market the campaign.Key Competencies
Computer Literate.Exceptional communication skills (spoken, telephonic and written).Organised and systematic.Detail orientated.Must possess and aptitude for basic math and money handling skills.Punctual.Able to function under pressure in a fast-moving environment.Able to manage multiple storesSelf-directed and able to work independentlyMinimum Requirements
Experience
Minimum 2 years’ experience in a store management role within a retail / FMCG store operations environment.Financial management experience (budgets, profit and loss statements, financial ratios, etc.).Education
Matic / Grade 12 (essential)Business and Retail Management Diploma (desirable).#J-18808-Ljbffr
