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DFS Data controller-1

DFS Data controller-1

FirstRand Bank LimitedJohannesburg
3 days ago
Job description

Description

To support the office of Dealer Funding Solution (DFS), and its joint ventures. The role plays a key role in validating documents, creating and structuring new Floor-Plans, Suppliers, Base plans, internal and external user access, maintaining dealer / OEM credit limits and maintaining the master data information on the APAK system

Hello Future DFS Data Controller

Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in WB​ Motor Sales Channel, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can :

Contributes to teamwork

  • Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs
  • Prevent wastage and identify process improvements to contain and reduce costs
  • Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
  • Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements
  • Meet set turnaround times while ensuring own availability, reliability and accuracy
  • Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
  • Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
  • Establish relationships with relevant individuals and departments to deliver on work expectations
  • Adhere to relevant service level agreements to build trust in the relationship
  • Investigate new ways to optimise processes
  • Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
  • Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
  • Contribute to teamwork and inclusivity by working together to achieve team goals Value individual contributions and respects diversity in the team
  • Share information and knowledge that benefits the team Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps Create own personal development plan and review plan with team leader or manager Understand which competencies and skills are required to be mastered to ensure personal development and performance Keep abreast of learning opportunities, changing products and trends

You will be an ideal candidate if you :

Minimum Requirements

  • Education : Grade 12 (National Certificate in Administration).
  • Preferred Qualification : relevant qualification.
  • Experience : At least 3 years in an administrative environment.Good understanding of Floor Plan Management (Wholesale Finance) Strong customer service orientation.

    • Additional Skills

  • Analytical & Critical Thinking
  • Adaptability The ability to adjust to unforeseen changes and shifting requirements without compromising quality or goals.
  • Problem Solving The skill to identify issues, analyze situations, and develop effective solutions
  • Interpersonal Skills The ability to build relationships and work effectively with a diverse group of people.
  • Communication Skills Clear and effective communication with team members, clients, and stakeholders is crucial for conveying information, giving advice, and managing expectations.
  • Risk Management Identifying potential risks and implementing strategies to prevent or mitigate their impact on the business and customer.
  • Data Entry Accuracy
  • Multitasking -Be able to take on multiple tasks at any given time
  • Attention to Detail accuracy and quality

    • You will have access to :

  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate

    • We can be a match if you are :

  • Adaptable and curious
  • Analyse complex data sets
  • Thrive in a collaborative environment

    • Apply now if you are interested in taking the next step. We look forward to engaging with you!

    WesBank respects your privacy and will process the information you have provided to us in accordance with our privacy notice.

    This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.

    Post

    LI-LJ1

    Job Details

    Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

    24 / 09 / 25

    All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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