Account Manager - Cloud Storage | Cape Town

Account Manager - Cloud Storage | Cape Town

Post Date : 4 days ago

Our client is an established leader in the information management industry, known for driving innovation in digital transformation and secure data solutions. With a strong national footprint and decades of expertise, they offer a dynamic environment where forward‑thinking professionals can thrive. This role presents a unique opportunity to contribute to a high‑performing team at the forefront of data governance and operational efficiency.

Role Purpose

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Key Responsibilities

• Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers portfolios.
• Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers.
• Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
• Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SaaS, and physical solutions.
• Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past‑due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

Qualifications & Experience

Behavioural Competencies

Desirable Competencies

Benefits

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Education; Higher Education; Industries : Higher Education.

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