No longer accepting applications
Chief Operating Officer
The LevelupJohannesburg, Gauteng, South Africa5 days ago
Job descriptionDesign and execute customer support strategy Design and implement products, processes, and systems that lead to positive customer outcomes Oversee and enhance post‑sales insurance operations, including customer service, claims, and retention strategies Develop and implement operational policies and procedures to improve efficiency and compliance Lead and mentor a team of managers and professionals, ensuring high performance and engagement Drive process improvements through automation, best practices, and innovative solutions Monitor and analyze key performance metrics, identifying areas for operational enhancement Collaborate with stakeholders across departments to align operational goals with business objectives Ensure adherence to industry regulations and company policies, mitigating risks and ensuring compliance Work closely with IT and digital teams to enhance technology solutions supporting operations Develop and execute strategies to improve customer satisfaction and policyholder retention Manage budgets, resource allocation, and cost optimization for operational functions Work closely with the CEO and CFO regarding key strategic partner management Strong leadership and people management skills Excellent communication and interpersonal abilities Problem‑solving mindset with the ability to make data‑driven decisions Ability to manage multiple priorities in a fast‑paced environment High level of adaptability and resilience in handling operational challenges Customer‑centric approach with a focus on service excellence Strong negotiation and stakeholder management skills Ability to influence and drive change within an organization Strategic partnership management skills Qualified Chartered Accountant (CA) or Actuary Advanced degree (MBA or equivalent) is advantageous
Level Up Johannesburg, Gauteng, South Africa
Chief Operating Officer
The Chief Operating Officer (COO) is responsible for developing strategy and overseeing the optimization of post‑sales insurance operations, including customer service, retentions, and claims management. This role requires a strategic leader with a strong operational background in insurance, focused on driving efficiency, compliance, and customer satisfaction across all post‑sales functions. The COO will play a key role in enhancing processes, improving service delivery, and ensuring the business leverages technology to achieve desired customer outcomes. A thorough and value‑adding understanding of data management to improve business results is essential.
Experience And Skills Required
- Minimum of 8‑10 years experience in insurance operations, with at least 5 years in a managerial or leadership role
- In‑depth knowledge of post‑sales insurance processes, including customer service, claims management, and retention strategies
- Strong understanding of regulatory and compliance requirements in the insurance industry
- Proven experience in process improvement, operational efficiency, and performance optimization
- Strong analytical skills with the ability to interpret data and drive informed decision‑making
- Experience leading cross‑functional teams and managing large‑scale operational initiatives
- Proficiency in insurance‑related systems and CRM tools
- Experience participating in key partnership management and discussions
Key Responsibilities
Non‑Technical Skills
Qualifications
Referrals increase your chances of interviewing at Level Up by 2x
Get notified about new Chief Operating Officer jobs in Johannesburg, Gauteng, South Africa .
Johannesburg, Gauteng, South Africa 4 days ago
#J-18808-Ljbffr
Create a job alert for this search
Chief Operating Officer • Johannesburg, Gauteng, South Africa
Related jobs
Chief Operating Officer (COO) to join their team and steer operations to new heights.Our client is based in the vibrant and dynamic East Rand of Johannesburg.
As the COO, you will serve as a dr...Show moreLast updated: 30+ days ago
%20Ltd)
- Promoted
Chief Operating Officer
RM Staffing B.V.WorkFromHome, Gauteng, South Africa We are seeking a talented Full Stack Developer to join our engineering team.This role requires strong expertise across both front-end and back-end development, with the ability to design, build, an...Show moreLast updated: 26 days ago
- Promoted
Chief Operating Officer
Afrizan People IntelligenceJohannesburg, Gauteng, South Africa Our client is seeking an accomplished Chief Operating Officer (COO) to drive operational excellence, build a globally scalable platform, and support ambitious growth within a leading organisation.T...Show moreLast updated: 14 days ago
- Promoted
Chief Operating Officer
Happy Mammoth PTD LTDWorkFromHome, Gauteng, South Africa Chief Operating Officer (COO) – The Opportunity of a Lifetime.Location : Global / Remote-First.Industry : Direct-to-Consumer | Natural Health | eCommerce.
Stage : Proven Market Leader | High-Growth | R...Show moreLast updated: 23 days ago
- Promoted
Chief Operating Officer
Goldman ResourcingJohannesburg, Gauteng, South Africa We have an amazing opportunity for a Chief Operating Officer in Johannesburg!.Demonstrable competency in strategic planning and business development.
Working knowledge of data analysis and performan...Show moreLast updated: 30+ days ago
- Promoted
Chief Operating Officer
Network RecruitmentJohannesburg, South Africa A global logistics and freight forwarding leader is seeking an accomplished.With over five decades of success, the organisation is entering an exciting new growth phase.
As the COO, youll partner cl...Show moreLast updated: 30+ days ago
- Promoted
Chief Operations Officer - COO - JHB
Greys PersonnelEast Rand / Bedford View / Germiston / Isando, South Africa BA degree in business administration, marketing, finance, or business management (or equivalent qualification).At least 10 years in the Industry and 5 years of working experience in a leadership ro...Show moreLast updated: 30+ days ago
COO (Chief Operating Officer)
Hedz RecruitmentNigel, GP, South AfricaQuick Apply
- Promoted
Chief Operations Officer
Edge ExecutivesJohannesburg, South Africa Johannesburg,South Africa (Head Office).If you’re ready to move from senior operations leadership into an enterprise?wide mandate, this role gives you the platform to optimise strategy, people, and...Show moreLast updated: 19 days ago
- Promoted
Freight Chief Operations Officer
Gap ConsultingJohannesburg, South Africa Minimum of 10 yearsâ experience in the Transport Industry.At least 5 yearsâ experience in a Leadership or Management role.
Bachelorâs Degree in Business Administration, Marketing, Finance, or ...Show moreLast updated: 21 days ago
- Promoted
Chief Operating Officer
Level-UpJohannesburg, Gauteng, South Africa The Chief Operating Officer (COO) is responsible for developing strategy and overseeing the optimization of post-sales insurance operations, including customer service, retentions, and claims manag...Show moreLast updated: 30+ days ago
- Promoted
Chief Operating Officer - Cargo and Freight Sector
Ellahi Consulting, CompanyJohannesburg, Gauteng, South Africa Chief Operating Officer - Cargo and Freight Sector.Freight / Cargo - EE Employment Equity position.R 100 000 – 120 000 pm Plus benefits.
To manage and drive leading negotiations, budgeting, purchasin...Show moreLast updated: 1 day ago
- Promoted
SATIC Chief Operating Officer
PricewaterhouseCoopersJohannesburg, Gauteng, South Africa At PwC our people in management consulting focus on helping clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest oppo...Show moreLast updated: 7 days ago
- Promoted
Chief Operating Officer
Switch RecruitJohannesburg, South Africa This pivotal role offers the opportunity to take a business with a strong legacy and accelerate its journey from good to great.
The COO will translate business strategy into action, lead a diverse p...Show moreLast updated: 26 days ago
- Promoted
Chief Operations Officer (COO) - Business Management & Development
The Legends AgencyJohannesburg, South Africa South Africa (with international travel).My client is seeking a highly skilled and dynamic Chief Operations Officer to serve as the CEO's right hand in driving strategic initiatives, overseeing dai...Show moreLast updated: 30+ days ago
- Promoted
Chief Operating Officer
Paton PersonnelJohannesburg, Gauteng, South Africa A blue chip International player is seeking a seasoned and strategic operations professional with over 10 years of hands on experience in Alternative Investments to join the team and be part of EXC...Show moreLast updated: 7 days ago
- Promoted
Chief Operating Officer (COO)
Innovazi ConsultingJohannesburg, South Africa The Chief Operating Officer (COO) will be responsible for overseeing and leading all aspects of our Client's group operations and strategic direction.
This role requires a highly experienced executi...Show moreLast updated: 28 days ago
- Promoted
Chief Operating Officer (COO)
SomewhereWorkFromHome, Gauteng, South Africa Remote, Full-time, 40 hours per week.Working hours : 9 am - 5 pm Eastern time (U.Chief Operating Officer (COO), based in South Africa, to lead and optimize day-to-day operations across the company.A...Show moreLast updated: 30+ days ago
- Promoted
Chief Operating Officer
Switch Recruit (Pty) LtdJohannesburg, Gauteng, South Africa Our client, a leading international logistics and supply chain group, is seeking a dynamic and highly experienced Chief Operating Officer (COO) to join their executive leadership team.The successfu...Show moreLast updated: 9 days ago
- Promoted
CHIEF OPERATING OFFICER
SanlamSandton, Gauteng, South Africa The Sanlam Investment Group is uniquely equipped and positioned to deliver on its purpose of empowering generations to be financially confident, secure and prosperous.
Through our vast in-house expe...Show moreLast updated: 16 days ago
- Promoted
Chief Operating Officer - Cargo and Freight Sector
Ellahi ConsultingJohannesburg, Gauteng, South Africa Industry : Freight / Cargo - EE Employment Equity position.Location : Johannesburg, Gauteng.R 100 000 – 120 000 pm Plus benefits.
To manage and drive leading negotiations, budgeting, purchasing, and pu...Show moreLast updated: 18 days ago