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Supervisor Technical & Payments

Supervisor Technical & Payments

MultiChoiceRandburg, ZA
1 day ago
Job description

Job title : Supervisor Technical & Payments

Job Location : Gauteng, Randburg

Deadline : October 26, 2025

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Key Performance Objectives Tasks

Operations Management

  • Ensure customers experience is of high standard and service by monitoring individual performance indicators on a day-to-day basis.
  • Lead the achievement of the team’s sales targets as contracted.
  • Adopt and where appropriate customize the sales plan for the team by analysing trends and ensure the plan is implemented and the objectives are met.
  • Lead the team’s sales effort including the primary responsibility to maintain healthy customer relations.
  • Coach and counsel, the individuals and / or team daily as per the set performance indicators versus achievement trends as well compliments and complaints feedback received, for informed continuous improvement initiatives and motivation.
  • Ensure the successful resolution of escalated customer queries from customers within agreed SLA timelines.
  • Ensure the team has full understanding and training on the products and promotions for effective customer engagements.
  • Ensure employees understand and adhere to all operational processes and procedures, to enable empowerment and efficiencies in the day to day running of the business.
  • Ensure employee participation and understanding, on all changes made in the team.
  • Actively manage absenteeism and partner with Service Centre Manger and HR if needs be.

    • People Management

  • Develop a high performing team by embedding formal performance management process and informal coaching. Encourage frequent knowledge sharing between team members.
  • Determine and analyse development needs for the team and ensure that identified training requirements are facilitated and executed.
  • Oversee the activities of the direct reports.
  • Interview and recruit new members of the team,
  • When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
  • Resolve grievances raised by team members and escalate only if required.
  • Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
  • Motivate team members and ensure that their efforts are recognized.

    • Qualifications

  • Diploma in Business / Operations / Sales Management or equivalent.
  • Certified Key Individual

    • Experience

  • 5 – 7 years working experience in a Sales and / or Customer Services Environment of which 2-3 years of the years of experience should be people management experience
  • Sales / Retail / Business Development  jobs
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    Technical Supervisor • Randburg, ZA

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