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Pet Insurance Claims Consultant

Pet Insurance Claims Consultant

Badger Holdings (Pty) LtdWorkFromHome, Free State, South Africa
7 days ago
Job description

Pet Insurance Claims Consultant | Qualified Vet Nurse Required

Are you a qualified veterinary nurse with a passion for pets and people? Join us as we launch an exciting new pet insurance brand in Australia. We’re on the lookout for compassionate, detail-oriented Pet Claims Consultants to help us deliver exceptional service to pet parents across Australia.

About The Role

As a Claims Consultant, you’ll be at the heart of our customer experience—supporting pet owners during some of their most vulnerable moments. You’ll assess claims with empathy and accuracy, ensuring a smooth and transparent process from start to finish. This is more than just a job—it’s a chance to be part of something meaningful, helping pets live healthier, happier lives.

Key Responsibilities

  • Review and process pet insurance claims with precision and care.
  • Assess veterinary documentation to determine eligibility under policy guidelines.
  • Make informed decisions on approvals, partial payments, or rejections.
  • Identify and escalate potential fraud.
  • Negotiate claim costs where appropriate.

Customer and Stakeholder Support

  • Communicate empathetically with policyholders via phone and email.
  • Provide clear updates and guidance throughout the claims process.
  • Liaise with veterinarians and clinics to gather necessary documentation.

    • Documentation and Compliance

  • Maintain accurate records in our claims system.
  • Ensure compliance with internal policies, industry regulations, and legal standards.
  • Contribute to continuous improvement initiatives in claims handling.

    • Working Hours

    This role supports the Australian market and requires flexibility to work semi-aligned with Australian business hours.

    Monday to Friday : 06 : 00 – 15 : 00

    These hours are subject to change based on business needs and daylight savings.

    Why Join Us?

    You’ll be part of a purpose-driven team committed to protecting the health and wellbeing of pets across Australia. We offer a supportive, collaborative environment where empathy, integrity, and service excellence are at the core of everything we do.

    Ready to Apply?

    If you're a qualified vet nurse ready to make a difference in the lives of pets and their people, we’d love to hear from you!

    Essential

    What You’ll Need to Succeed

  • Veterinary nursing qualification (required)
  • Strong understanding of veterinary terminology and procedures
  • Excellent communication and customer service skills
  • High attention to detail and analytical thinking
  • Ability to manage multiple priorities
  • Proficiency in office and data entry software

    • Desirable

  • Experience in insurance claims or financial services
  • Previous work in pet insurance or veterinary practice
  • Strong negotiation and investigative skills
  • Ability to build rapport with customers and service providers

    • Location : George, Western Cape, South Africa

    Remuneration : market-related

    Job level : Mid

    Type : Permanent

    Company : Badger Holdings

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    Insurance Consultant • WorkFromHome, Free State, South Africa