Introduction
A well-established global security company based in Centurion, is looking for a Regional Operations Director to join their team. Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
Responsibilities :
Responsible for provision of quality contractual and ad-hoc secure solution services to customers within the region, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets, satisfied customers, sound business ethics and mitigate risk in the business.
Duties :
Effective management of the regional financial performance
Revenue Growth :
- Organic Growth achieved against budget
Gross Margin Improvement :
Direct Labour control / percentage improvementDirect Other cost reduction / percentage improvementPBITA (Profit Before Interest, Tax and Amortisation) improvement / budget achievement :
Escalations achieved against budgetOverhead cost control :
Overhead percentage compared with budgetOverhead cost reductionNumber of claims / claim value reductionManage the Region’s cash flow :
DSO managementDebt increase beyond 60 daysBad debt movement into 180 daysCapex spent vs. budgetEffective management of staff with region
Effective Organisation
Regional organisational structure staffed,Staff turnover analysis, proper allocation of staff to positions and structure.Set and agree objectives and performance standards with staff, including understanding of policy and procedures Monitor performance and provide feedback.Staff Development
Succession Planning in place, updated and practicedDetermine training needs for direct reports (in line with training and HR policy).Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.Leadership
Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by Company's code of conduct and disciplinary code.Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.Hold regional management team meetings and communicate to all regional staff through those briefings.Effective management of operations
Customer Focus
Retention and customer satisfaction ratings improvedProportion / percentage of contracts lost reducedUndertake regular and consistent customer visit and assess performanceMonitor customer service levels.Quality of Service :
Quality Audit rating, correction plan in place and implementedShared Best Practice :
Specific examples of implementation of BP from other regionsProgress / success re new business achieved vs. budgetEffective management of business development function
New business development
Identifying new business opportunities in the region’s sphere of operations,Monitor and assess the market environment in terms of competitors and current customers.Ensure that all new businesses are done at profitable margins.Company image and brand
Ensure all vehicles are correctly branded and maintained to improve company image and market share.Oversight and management of employee disciplineAdhere to all company brand guidelines.Health and Safety
Participate in the design / development / review / implementation and monitoring of the departmental safety plans for each yearParticipate in safety forums created by the company for example safety meetings and safety talksReport all safety incidents to the relevant peopleDiscuss all safety incidentsFollow-up on any activities assigned through safety meeting / committee / representative / managementAttend safety education and refresher programsComply with safety policies and procedures at the workplaceDistribute safety information as and when required Desired Experience & QualificationQualification and Experience
Grade 12B.Com Degree (or equivalent) Tertiary Qualification in General Management (Advantageous)PSIRA Grade A (Private Security Industry Regulatory Authority) AdvantageousMinimum 5-10 years Experience in General ManagementMinimum 5-10 years Experience of multi-site managementSkills and Attributes
Shaping the market environmentSetting strategic directionSimplifying the complexCreating change and innovationDriving superior performanceFocusing on the customerEngaging, inspiring and developing peopleLeading with professionalism and integrityWorking collaboratively