IT Desktop support

Our client is looking for an experienced and reliable IT Support Technician (Level 1) to join their technical support team. The successful candidate will handle first-line support requests, assist with desktop and network troubleshooting, and ensure that users receive prompt and professional service.

Key Responsibilities

• Act as the first point of contact for IT-related incidents and service requests.
• Log, track, and resolve calls through the IT Service Management (ITSM) system.
• Troubleshoot desktop, laptop, and printer hardware issues.
• Install and configure software, drivers, and operating systems.
• Support Microsoft 365, email configurations, and standard business applications.
• Reset passwords and manage user accounts in Active Directory or Azure AD.
• Assist with basic network issues (LAN, Wi-Fi, VPN connectivity).
• Provide remote support using approved tools.
• Escalate unresolved problems to Level 2 support and ensure proper follow-up.
• Maintain accurate incident documentation and asset records.
• Deliver excellent customer service and ensure compliance with IT policies and SLAs.

Technical Requirements

Operating Systems & Devices

Software & Applications

Networking Fundamentals

Security & Systems

Tools & Platforms

Minimum Requirements

Matric (Grade 12) essential

IT-related certificate or diploma (NQF 5) CompTIA A+ or equivalent

2-3 years experience in an IT support or helpdesk environment

Strong understanding of Windows 10 / 11 and Microsoft 365

Basic networking and troubleshooting skills

Excellent verbal and written communication

Own reliable transport and willingness to travel between sites if required

CompTIA Network+

Microsoft Certified : Modern Desktop Administrator Associate

ITIL Foundation

Microsoft 365 or Azure Fundamentals

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