Contact Centre Agent – Travel & Reservation

Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg . If you have a background in reservations, sales, or the travel industry, we’d love to hear from you!

Requirements : Matric (Grade 12)

Diploma in Travel & Tourism

Minimum 2 years of contact center experience

Experience in reservations, sales, or a travel company (highly desirable)

Strong track record – reference checks will be conducted upfront

Willingness to work alternate Saturdays and certain public holidays

Key Skills :

Excellent communication & customer service skills

Strong sales & upselling ability

Computer literacy and proficiency in booking systems

Ability to work under pressure and in a team-oriented environment

Disciplined, organized, and resilient

Responsibilities :

Convert inbound calls into sales and upsell additional services

Deliver first-call resolution for guest inquiries

Conduct customer needs analysis and provide tailored solutions

Offer after-sales support and follow-up assistance

Respond to guest emails and calls professionally and efficiently

Assist guests with online bookings and web queries

Support staff training and knowledge-sharing