SENIOR CONSULTANT (CAPE TOWN)

Overview

Are you ready to make a real impact? Join the ASI group in Financial Services and be the vital link between us and our valued clients! What you’ll do : Provide expert advice and query resolution; deliver top-notch administrative services; facilitate communication, training and education; build relationships with key stakeholders. To apply, send your latest CV and a motivational letter on why you would be a good fit to

Key Responsibilities

• Conduct thorough analysis of clients’ overall benefits (e.g. medical scheme, retirement fund, group risk, wellness programmes etc.).
• Conduct annual reviews (benefit and cost comparison) of all benefits.
• Propose strategies geared towards mitigating the risks identified, improving efficiencies, and leveraging business opportunities within each client.
• Facilitate and manage meetings (internal and external) with an outcome in mind. Ensure adherence to time allocated, promote interaction and control focus to discussion points.
• Ensure execution of strategies and services planned for each year within the time allocated.
• Develop and maintain a good relationship with the HR / Payroll Team, HR Management and the Executive Team.
• Take ownership of and resolve elevated service delivery complaints promptly and effectively, ensuring root causes are identified and addressed to prevent recurrence.
• Ensure compliance to Service Level Agreements and Turn Around Times.
• Proactively build and maintain strong relationships with key service providers (e.g., Discovery Health, Sanlam, Momentum).
• Manage a team of Member Consultants by communicating their roles and responsibilities and assisting them with their workflow.
• Identify cross-selling opportunities within your portfolio of clients and create a platform / opportunity for the relevant sales team to close the deal.

Requirements, Qualifications and Competencies

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