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Inbound Sales Specialist

Inbound Sales Specialist

Sagan RecruitmentWorkFromHome, Western Cape, South Africa
2 days ago
Job description

Overview

Job Title : Inbound Sales & Support Specialist

Company : Sagan Recruitment

Location : Remote (LATAM preferred)

We’re hiring dependable and personable Inbound Sales & Support Specialists to handle inbound calls and digital inquiries. This role is more than customer service, it’s about converting inquiries into booked appointments, confidently upselling memberships, and ensuring first-call resolution wherever possible. The right candidate is engaging, reliable, and thrives in a fast-paced sales support environment. You’ll work closely with a U.S.-based team to maintain accurate CRM records, support sales campaigns, and help drive growth through exceptional customer interaction.

Key Responsibilities

  • Answer inbound calls promptly and professionally.
  • Qualify leads and convert inquiries into booked appointments.
  • Confidently present and upsell company memberships.
  • Maintain customer records and update lead statuses in the CRM (e.g., ServiceTitan or similar).
  • Apply first-call resolution principles, handling as much as possible without escalating.
  • Keep accurate notes and track KPIs such as conversion rates and membership sales.
  • Collaborate with teammates to support sales campaigns and promotions.

Qualifications (Required)

  • High school diploma or equivalent; Bachelor’s degree in Business, Marketing, or related field (preferred).
  • 1–2 years of experience in inbound sales, customer service, or upselling / retention roles (preferred).
  • Excellent English communication skills, both written and spoken.
  • Strong interpersonal skills : warm, approachable, and able to build instant trust.
  • Quick thinker with strong decision-making and problem-solving ability.
  • Comfortable using CRM tools, Google Workspace, and Slack.

    • Nice to Haves

  • Prior experience in home services, call centers, or appointment booking.
  • Proficiency in Spanish.
  • Exposure to ServiceTitan or similar CRMs.
  • Experience in retention / upsell roles (e.g., overcoming objections, selling under pressure).
  • Familiarity with reporting tools, dashboards, or sales funnels.

    • Seniority level

  • Not Applicable

    • Employment type

  • Full-time

    • Job function

  • Customer Service and Business Development
  • Industries : Hospitality and Telecommunications

    • Note : This description reflects the essential responsibilities and qualifications for the role and is intended for internal use by Sagan Recruitment.

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