Customer Success Manager

Job Title : Customer Success Manager (Remote - EST Time Zone)

Location : Remote (Must be available during Eastern Time business hours)

Employment Type : Full-Time

About Us :

A fast-growing US company, committed to delivering exceptional value to our clients. We pride ourselves on innovation, customer success, and a collaborative remote-first culture. As we expand, we’re looking for a strategic and customer-focused Customer Success Manger to join our team and drive long-term relationships with our most important clients.

Role Overview :

As a Key Account Manager, you’ll serve as the primary point of contact for a portfolio of high-value clients. Your mission will be to nurture strong relationships, ensure client satisfaction, and identify opportunities for account growth. You'll collaborate cross-functionally with sales, support, and product teams to deliver best-in-class service and drive success for our key accounts.

Responsibilities :

• Serve as the lead contact for all client account management matters
• Build and maintain strong, long-lasting customer relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate progress of monthly / quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and / or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with the sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements :

What We Offer :

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

IT System Custom Software Development

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