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ROOMS DIVSION MANAGER

ROOMS DIVSION MANAGER

Service SolutionsCape Town, South Africa
30+ days ago
Job description

SALARY : MARKET RELATED WITH MEDICAL AID / PROVIDENT FUND

We are seeking an experienced and dynamic ROOMS DIVISON MANAGER to lead and elevate the guest-facing operations of a Luxury Hotel in Cape Town.

This senior leadership role is responsible for overseeing all front office functionsincluding Reception, Concierge, Guest Relations, and Reservationsensuring a seamless, personalized, and memorable guest experience that reflects the hotels standard of luxury.

Responsibilities :

  • Provide strategic direction and leadership to all front office departments, ensuring smooth and efficient operations aligned with the hotels service standards.
  • Lead, mentor, and develop a high-performing team, fostering a culture of excellence, professionalism, and service.
  • Oversee guest check-ins, check-outs, and all related front desk procedures, ensuring a warm and efficient welcome and departure experience.
  • Monitor guest satisfaction scores and implement continuous improvement strategies to enhance the overall guest journey.
  • Ensure optimal staffing levels, scheduling, and resource allocation to maintain service quality at all times.
  • Collaborate closely with Sales, Housekeeping, Food & Beverage, and Maintenance teams to deliver cohesive guest experiences.
  • Handle VIP arrivals, special requests, and escalated guest concerns with discretion, care, and problem-solving efficiency.
  • Oversee the accurate management of reservations, billing, and room inventory to maximize occupancy and revenue.
  • Ensure full compliance with health and safety regulations, data privacy policies, and hotel operating procedures.
  • Leverage technology and systems (e.g., Opera or similar PMS) to streamline operations and improve guest service delivery.

Requirements :

  • Minimum 57 years of progressive front office leadership experience in a luxury hotel environment.
  • Proven experience managing large teams and multiple guest service touchpoints.
  • Strong understanding of front office systems, revenue management, and hotel operations.
  • Exceptional leadership, communication, and interpersonal skills.
  • Highly organized with excellent attention to detail and a guest-centric mindset.
  • Proficient in PMS software (preferably Opera), Microsoft Office Suite, and digital guest experience tools.
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    Manager • Cape Town, South Africa