Financial Advisor Long-Term Insurance

Purpose

To provide rewarding experiences and appropriate planning solutions at all touch points to new, internal and external clients. A rewarding service experience and appropriate risk solutions. Location : Pretoria x1. Focus : Commercial Lines.

About the role

Context (external / internal factors which influence the work environment, taking into account future conditions and strategic requirements) :

• South African regulatory framework of insurance / brokerage industry

Customers (to whom the service is rendered / impacted upon) :

There are arrangements within the group business to have the opportunity to provide advice to the client base as well as new clients with an attractive financial model.

It includes supportive business and sales support underpinned by a number of other doors opening opportunities.

Values (All Indwe employees are expected to conduct themselves in a manner commensurate with the Indwe values) :

Innovative — Actively seeking continuous Improvement

Nurturing — To care for our clients with Empathy

Driven — Proving the best solutions to our customers

Willing

Number of subordinates : None

Reporting line (immediate manager) : Individual Insurance Manager / Branch Manager

Education :

Matric

Wealth Management NQF L5 qualification or higher

Passed exam RE : Representatives

Own vehicle and drivers' license

Experience :

Previous experience within the Financial Services Industry and / or sales environment will be an added advantage.

Skills :

Build excellent client relationships / service orientation

Entrepreneurial / Business orientation

Ability to work in an organized manner

Self-confidence

Drive / performance orientation

Interpersonal skills

Knowledge :

Understanding of the insurance and brokerage industry and environment

Sound knowledge and understanding of personal lines insurance

FAIS requirements of a representative

Legal requirements of the insurance industry

Technical insurance knowledge (underwriting)

Personal attributes :

Influential

Flexibility

Interpersonal effectiveness

Resilience and tenacity

Emotional maturity

Proactive

Key Performance Areas

Key Performance Outputs

GROW PORTFOLIO

Develop and implement a proactive sales plan according to agreed targets

Meet agreed new business targets

Identify and build relationships with partners

Write quality new business aligned to sales / marketing plan

Negotiate with insurers on premiums and quotations

Do up- and cross-selling on existing and new business

RETAIL AND MAINTAIN CLIENTS

Identify new business opportunities

Identify opportunities for cross and up-selling on existing clients

Liaise with insurers and / or management regarding premiums and quotations

Build relationships with clients through regular calls and informing them of the latest products

PERFORM ADMINISTRATION

Load policies, amendments and endorsements on the system promptly

Ensure premium payments processes and debits are discussed and agreed upon with clients

Ensure data integrity on all policy systems

General correspondence and e-mails to clients according to company standards

Responsible for proactive and reactive underwriting.

Adhere to underwriting criteria; FAIS requirements and set company standards

General correspondence and e-mails to clients according to company standards

Manage incoming and outgoing e-mails according to set norms and standards.

Provide regular reports and feedback to the manager

CUSTOMER SERVICE EXCELLENCE

Provide a rewarding service experience at all touch points

Ensure that customer queries are attended to and resolved expeditiously

Respond to client’s requirements by providing appropriate risk solutions

Establish long-term relationships with clients

Financial planning for clients

About Indwe

All Indwe employees are expected to conduct themselves in a manner commensurate with the Indwe values :

Actively seeking continuous Improvement

Nurturing — To care for our clients with Empathy

Driven — Proving the best solutions to our customers

Willing — To learn, grow and embrace diversity

Eager — To take responsibility and use initiative

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(A) 61 Central Street, Houghton Estate, 2198

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