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Reservationist
TalentLinkDurban, South Africa30+ days ago
Job descriptionHandle incoming reservation requests via phone, email, and online booking platforms Provide accurate information about room types, rates, packages, and hotel facilities Process bookings, modifications, and cancellations efficiently Maintain and update the reservation system to reflect current availability Ensure all guest information is accurately recorded and confidentially stored Respond promptly to guest inquiries and resolve any booking-related issues Coordinate with Front Office, Housekeeping, and other departments to guarantee smooth guest arrival Upsell rooms, packages, and additional services to maximize revenue Prepare daily reports on reservations, cancellations, and room occupancy Provide excellent customer service, maintaining a professional and welcoming attitude at all times
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Reservationist • Durban, South Africa