Underwriting Consultant

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Santam Brokers Solutions : PLCC has position available for an Underwriting Consultant who will be based in Hill on Empire, Parktown.

What will you do?

The underwriting consultant’s key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process. Taking responsibility for sound underwriting decisions through mandates and taking initiative. The underwriting consultant will also get involved in internal referral underwriting decisions to provide guidance to contact centre consultants and brokers. The COE Hub is a key source of knowledge and leverage to the business at large. Underwriting is the final gate keeper of the health of the risk.

What will make you successful in this role?

• Do Policy screenings and manage portfolios in accordance with company policy.
• Handle referrals and the underwriting thereof.
• Technical underwriting advice.
• Effective underwriting of complex risks (new business, renewals, ad-hoc).
• Identifying re‑insurance and appropriate action where applicable.
• Providing quality and correct feedback on high level technical queries.
• Working within higher level mandates.
• Negotiating with external clients (brokers).
• Building and maintaining relationships at various levels within the organization.
• A good understanding of contact centre processes and SLA.
• Responsible for Risk evaluation and management.
• Handling of online broker related telephonic requests.

Qualifications and Experience

Personal Attributes

Knowledge and Skills

Our commitment to transformation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

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