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Strategic Partner Coordinator

Strategic Partner Coordinator

Set ConsultingCape Town, South Africa
13 days ago
Job description

Purpose of the job

The Strategic Partner Coordinator will play a pivotal role in driving the growth and success of our partnership initiatives. Reporting to the Partnerships Marketing Manager, this role requires an individual with exceptional account management skills, a strategic mindset, and the ability to see opportunities and foster long-term relationships with partners. The Strategic Partner Coordinator will work cross-functionally to ensure alignment between partner objectives and the brands strategic goals.

Job Description

Role and Responsibilities

Account Management :

  • Serve as the primary point of contact for assigned B2B partners, managing relationships to ensure satisfaction and mutual success.
  • Develop and execute account plans to maximise the value of each partnership.
  • Monitor partner performance metrics and implement strategies to optimise outcomes.

Partnership Development :

  • Identify and onboard new strategic partners that align with the company’s objectives and values.
  • Conduct market research and competitor analysis to identify partnership opportunities and industry trends.
  • Collaborate with the Partnerships Marketing Manager to negotiate terms and support in the finalisation of commercial agreements.

    • Coordinate Co-Marketing :

  • Plan and execute joint marketing activities, both digital and instore or outdoor activation where relevant to promote shared goals.
  • Develop co-branded campaigns to enhance visibility and engagement.

    • Cross-Functional Collaboration :

  • Work closely with marketing, operations, contact center and brand teams to align partnership initiatives and communications.
  • Act as a liaison to ensure both partners and the operations / stores have the resources and support needed to achieve KPIs.
  • Collaborate internally to ensure on brand, relevant, flawless execution of partnership initiatives.

    • Strategy & Reporting :

  • Contribute to the development of the overall Partnerships strategy.
  • Provide regular reports on partnership performance, opportunities, and risks to the Partnerships Marketing Manager, brand teams and operations teams.
  • Track and manage the partnership budget, ensuring cost-effectiveness and ROI.

    • Problem Solving & Escalation Management :

    PARTNERSHIPS COORDINATOR

  • Address partner queries - from B2B vouchering portal and or Partner campaigns - and manage escalations effectively.
  • Serve as the go-to expert for all partner-related matters and franchisee support, transforming challenges into opportunities for improvement.

    • Key Competencies

  • Strategic Thinking : Ability to align partner goals with organizational objectives.
  • Proactive Problem Solving : Identifies challenges and develops solutions efficiently.
  • Adaptability : Thrives in a fast-paced, dynamic environment.
  • Collaboration : Works effectively across teams to achieve common goals.
  • Customer-Centricity : Demonstrates a deep understanding of partner needs and delivers exceptional service.
  • Negotiation skills : Craft win-win agreements, delivering value to both partners.
  • Relationship management : Ability to build and maintain relationships, plus handle disputes and challenges diplomatically.
  • Organisational skills : strong project management, administration skills, time management proficiencies and attention to detail.

    • Qualifications and Requirements

    Essential :

  • 3-year tertiary qualification (degree or diploma) in Marketing / Business studies.
  • At least 4 years of work experience in account management, partnerships, marketing roles.
  • Strong proven communication, negotiation, and relationship-building skills.
  • Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
  • Excellent organisational and project management skills, with the ability to manage multiple priorities.
  • Possess the agility and ability to meet numerous deadlines across brands simultaneously.
  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel).

    • Preferred :

  • Familiarity with Marketing tools (e.g. Magnetic).
  • Understanding of the restaurant franchise business model beneficial.
  • Understanding of loyalty rewards programmes, vouchering, couponing, and usage of wiCodes beneficial.
  • Experience working on e-commerce products or platforms.
  • Business relationship experience / comfortable presenting.
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    Coordinator • Cape Town, South Africa