Junior Service Desk Technician
Signa OpportunityJohannesburg, South AfricaAbout the role
First line support on the service desk and to handle all general support.
Duties and responsibilities :
- Handling first line support calls
- Attending weekly help desk meeting
- Escalate to relevant team / senior if beyond ability or responsibility
- Performing scheduled weekly server checks
- Installations of the following :
o Microsoft Office
o Thunderbird (At selective sites)
o Sophos and ESET Anti-Virus and Security software
o 3rd party software not covered by outsourced solution
o Application upgrades
o Infrastructure
o Software
o Network
o Repair of equipment under warranty or maintenance contract
o Troubleshooting of software under warranty or maintenance contract.
Qualifications Requirements :
Key Performance Areas
Working conditions
o When requested by clients
o Support cant happen during business hours due to business impact
o Issue has arisen that has extended into after hours
o Management or Senior staff require assistance with a matter
o If meetings are scheduled out of business hours
o Require cover for SLA due to field technician being off or unable to make it
o Require support at an AD-HOC client that cant be assisted remotely
o Require stock from suppliers that field team cant collect
Physical requirements :
Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.
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Service Technician • Johannesburg, South Africa