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Senior Duty Manager

Senior Duty Manager

Bright Search Recruitment (Pty) LtdPort Elizabeth, South Africa
3 days ago
Job description

Qualifications and Experience

Education :

  • Diploma or Degree in Hospitality Management , Hotel Management , or Tourism (essential).
  • Additional training in Customer Service , Front Office Management , or Leadership is advantageous.

Experience :

  • Minimum 5 years experience in a luxury lodge or 5-star hospitality environment , with at least 2 years in a supervisory or management role .
  • Proven track record in guest relations , operations coordination , and team leadership .
  • Previous experience in a game reserve or remote lodge setting preferred.
  • Familiarity with PMS (Property Management Systems) , POS systems , and Microsoft Office Suite .

    • Skills and Competencies

  • Strong leadership and interpersonal communication skills.
  • Excellent organizational and multitasking abilities.
  • High attention to detail and problem-solving capability.
  • Professional guest handling and conflict resolution skills.
  • Strong understanding of 5-star service standards.
  • Financial awareness and basic administrative proficiency.
  • Ability to work under pressure and in a remote location.
  • Energetic, hands-on, and guest-focused.

    • Personal Attributes

  • Professional appearance and demeanor.
  • Calm, confident, and proactive leader.
  • Passion for hospitality, wildlife, and conservation.
  • Flexible and adaptable in a dynamic lodge environment.
  • Positive attitude and team player.
  • Integrity, reliability, and discretion.
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    Duty Manager • Port Elizabeth, South Africa