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Patient Intake Specialist (ABA Therapy) - EST Hours (Remote)

Patient Intake Specialist (ABA Therapy) - EST Hours (Remote)

ISTA Personnel SolutionsGauteng, ZA
19 days ago
Job type
  • Remote
  • Quick Apply
Job description

I STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. We are seeking a Patient intake Specialist to join our remote support team.

The ideal candidate is detail-oriented, organized, and comfortable working in a high-volume, fast-paced environment. This dual-role position focuses on onboarding new and existing patients into ABA services , while also managing insurance authorizations and performing quality assurance checks on clinical and administrative documentation.

PLEASE NOTE :

  • Working Hours : This role requires you to work EST hours, Monday - Friday 09 : 00AM - 06 : 00PM (15 : 00PM to 24 : 00AM South African Time, subject to change due to daylight savings)
  • Work Environment : This is a remote role for South African Citizens only.
  • Internet Requirements :  A  fixed fiber line  with a minimum speed of  25 Mbps (upload & download)  and the ability to support a  wired Ethernet connection  is mandatory.  Applicants without a fixed fiber line cannot be considered.
  • Power Backup :  A  reliable power backup solution  is required to manage  load shedding and power outages .  Applicants without a power backup cannot be considered.

Job Responsibilities (not limited to) :

  • Serve as the primary point of contact for families, engaging primarily via phone.
  • Gather essential information from families regarding their insurance, therapy needs, and scheduling preferences.
  • Ensure every detail is accurately and thoroughly recorded to create a seamless onboarding experience.
  • Verify the accuracy and completion of all required forms, for compliance and quality assurance standards.
  • Submit insurance verification requests with 100% accuracy, ensuring families can access services without delay.
  • Enter and manage client data in Central Reach, maintaining precision across all records.
  • Monitor all client interactions and ensure all necessary actions are completed promptly and efficiently.

    • Requirements

  • Exceptional written and verbal communication skills in English
  • Background in home care, ABA therapy, healthcare, or insurance verification is highly advantageous.
  • Proven ability to manage multiple moving parts, track deadlines, and follow up without missing a beat.
  • Patience and professionalism to handle sensitive conversations with families, providing support when they need it most.
  • Proficiency with Google Drive, Central Reach (added benefit), Excel, and other administrative tools.
  • A self-starter who can independently document interactions, track tasks, and ensure no detail falls through the cracks.

    • If you are not contacted within 14 working days, please consider your application unsuccessful.

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    Specialist • Gauteng, ZA