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Credit Controller Port Elizabeth

Credit Controller Port Elizabeth

HeadhuntersGqeberha, Eastern Cape, South Africa
30+ days ago
Job description

Reference : PE -MT-1

Our client, a prominent national brand, based in Port Elizabeth is currently looking to employ a Credit Controller.

An awesome career opportunity awaits you!

Duties & Responsibilities

Requirements :

  • Relevant qualification essential.
  • Knowledge of Full Credit Control function.
  • Excellent verbal and written communication skills.
  • Good Interpersonal skills and customer service driven.
  • Analytical and Problem-solving skills.
  • Must have sound numerical skills, accuracy, and organised.
  • Must be able to produce reports using Microsoft Office.

Responsibilities, but not limited to :

Collections (End-to-End Process) :

  • Collections on outstanding accounts as per assigned aging report.
  • Following protocol in line with Standard Operating Procedures (SOP) when dealing with different account aging buckets.
  • Receiving inbound calls / ensuring outbound quality call quota is reached daily / weekly / monthly.
  • Meeting monthly collection target and reducing portfolio risk (High Risk Accounts (90-120D).
  • Ensure all payment plans are adhered to.
  • Escalation and assistance of account related queries (Billing / Statements / Payments).
  • Ensure Debit Order return process is followed.
  • Follow-up on Broken PTP’s and outstanding queries in order to recover payment.
  • Manage Holds in line with Aging Bucket (Adding / Removing).
  • Accounts must be handed over to pre-legal after 120 days. Handover checklist to be completed and escalated to Senior to action.
  • All communication must be done in line with Standard Operating Procedures (Type and Time).
  • Detailed notes to be placed on Excalibur (Collection System) for all allocated accounts.

    • Administration / Customer Service :

  • Prepare documents for Adjustments / Refunds / Transfers / Bursaries / Payment Plan change for Campus Senior / National Senior.
  • Accurate processing of unallocated payments. To be reviewed by National Senior.
  • Work closely with admission team to resolve cancellation queries and close loop with customer.
  • Credit Balance investigation. Updating Notes on Excalibur.
  • Handle account queries or complaints and provide appropriate solution and alternatives.
  • Assisting and dealing with queries via IIE Assist (Freshdesk) and walk-ins when based at campus.
  • Build sustainable relationships with internal and external stakeholders through open and interactive communication in order to resolve outstanding account queries.

    • 3. Quality Management and Reporting :

  • Evaluation of all Key Performance Area.
  • Items such as quality of work, deadlines met, and query handling will be checked.
  • Quality of e-mails, calls and letters sent will be evaluated.
  • Quality of notes and information saved in Excalibur.
  • Reports and documents prepared and sent to Campus Senior / National Senior will be audited.

    • Package & Remuneration

    Monthly

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    Credit Controller • Gqeberha, Eastern Cape, South Africa