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Front Desk Receptionist (Healthcare) - PST Working Hours (Remote)

Front Desk Receptionist (Healthcare) - PST Working Hours (Remote)

ISTA Personnel SolutionsKwaZulu-Natal, ZA
3 days ago
Job type
  • Remote
  • Quick Apply
Job description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

About the Role :

We are seeking a professional and reliable Front Desk Receptionist to join a growing US-based outpatient physical therapy practice. The role focuses on delivering exceptional customer service, managing patient scheduling, and supporting administrative tasks for patients affiliated with third-party insurers.

WORKING HOURS : Monday – Friday | 17 : 00pm – 2 : 00am South Africa Time (these times are subject to change depending on daylight savings in the United States)

Key Responsibilities :

  • Handle inbound and outbound calls to schedule patient appointments.
  • Update and maintain third-party insurance information .
  • Assist with Medicaid authorizations when required.
  • Support occasional collections for self-pay patients .
  • Provide excellent customer service, ensuring a positive patient experience.
  • Perform general administrative tasks as required.

PLEASE NOTE

  • You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
  • Work Environment : This is a remote role.
  • Internet Requirements :  A  fixed fibre line  with a minimum speed of  25 Mbps (upload & download)  and the ability to support a  wired Ethernet connection  is mandatory.  Applicants without a fixed fibre line cannot be considered.
  • P ower Backup :  A  reliable power backup solution  is required to manage  load shedding and power outages .  Applicants without a power backup cannot be considered.

    • Requirements

  • Industry Experience :
  • Exposure to US healthcare or insurance processes .
  • Previous experience in frontline reception and customer service is essential.
  • Soft Skills :
  • Excellent written and verbal English communication skills.
  • Patient, empathetic, and professional phone demeanour.
  • Strong attention to detail and accuracy.
  • Ability to work independently and manage time effectively during US business hours.
  • Technical Skills :
  • MS Office (Word, Outlook, etc.).
  • Comfortable learning new software or platforms as required.
  • Benefits :
  • Fully remote work .
  • Opportunity to work with a growing US healthcare provider .

    • If you are not contacted within 14 working days, please consider your application unsuccessful.

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