Telecom Project Manager

Overview

The core responsibility / output of the position is to plan, budget, monitor and report on the project with project management tools, sometimes pitching the idea of the project or being assigned to it once it’s already been approved. The Project Manager is the bridge between upper management, stakeholders and the teams tasked with the actual execution of the project. The role is to ensure that the project plan is sound, regularly report on its progress and monitor it to ensure that its execution stays within the approved budget and schedule.

Responsibilities

• Preparation of project documentation such as Project Plans, Project Progress Reports, Job Completion Certificates, Project Closure Reports, Project Delivery Feedback forms based on well-defined processes
• Coordination of project activities
• Logistic handling including picking materials from customer premises and tracking proper use
• Preparing daily, weekly and monthly status reports
• Handling customer complaints based on Service Level Agreement (SLA) requirements
• Managing the relationship with customers
• Enforcing of Environmental, Health and Safety Requirements
• Preparation of process documentations such as procedures and records
• Any other duties that will be assigned from time to time
• Compile and control operational budget for business to support and ensure that operations can be maintained
• Monitor and manage budget and expenses with cost savings and efficiencies in mind
• Monitor costing calculations for all operations and new projects / actions to ensure maximum profit and minimum waste
• Implement structure to manage customer relationships and expectations from beginning to end of projects / orders
• Ensure that customer requirements are correctly interpreted into specifications, scope and deliverables
• Maintain professional, courteous relationship with customer
• Ensure that amicable and positive relationships are maintained on all projects with all customers
• Ensure that customer expectations are delivered on
• Address customer queries quickly, efficiently and effectively
• Design and implement people management structure that ensures effective and efficient control of all staff working in the PMO Department
• Ensure that effective needs and matching assessments are done i.t.o. job profiles, skills, training, development
• Manage human resource component, including leave administration, etc
• Manage staff performance

Requirements

Behavioral Qualities

Minimum entry requirements

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