Junior Pilot Implementation & Store Support

About the role

This role supports the operational roll-out of the Sasol surplus food pilot by completing store activations, training staff on app processes, providing weekly store check-ins, monitoring SLA adherence, and escalating operational issues. The job contributes to Afoodys mission by ensuring consistent platform adoption in pilot regions and strengthening store participation.

Responsibilities :

• Conduct store activation visits, completing operational checklists.
• Deliver short in-person and virtual training sessions to store teams.
• Perform weekly store check-ins to ensure SLA and listing cadence compliance.
• Troubleshoot app or workflow issues and log support tickets.
• Maintain activation and incident logs with timely updates.
• Track pilot performance metrics and submit weekly status reports.
• Gather store feedback and suggest small process improvements.
• Escalate operational risks and delays to management.
• Assist in compliance with customer communication and brand standards

Requirements :

Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.