Community Specialist

About Us

With over 200 million customers in 50+ countries, Bolt is one of the fastest‑growing tech companies in Europe and Africa. And it’s all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

At Bolt, drivers are our partners, and at the heart of everything we do. We’re looking for a Community Specialist who will be responsible for building and maintaining our online driver community. You will be the voice and bridge between the brand and thousands of drivers who operate on the platform. Your work will directly influence advocacy, and public perception of Bolt across South Africa.

You’ll be in charge of coordinating and executing driver engagement programs, in collaboration with local marketing, local operations, and public policy teams and brand’s communication across our social media channels, including Facebook, Whatsapp, Telegram, Twitter, and Instagram.

Responsibilities

• Establish and actively manage driver forums online (Facebook, WhatsApp, or Telegram).
• Collaborate with internal stakeholders (local operations and public policy) in hosting online or in‑person Q&A events.
• Coordinate with local marketing and operations on creation and execution of driver communications calendar and driver engagement events.
• Flag potential viral cases to customer service, operations, and marketing colleagues.
• Contribute to increased instances of positive driver / rider PR.

Qualifications

Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here

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