Dynamics 365 CRM Consultant

Surgo PTY LtdCape Town, Western Cape, South Africa

8 days ago

Job description

Overview

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.

Our client is recruiting for a Dynamics 365 CRM Consultant to join their team based in Cape Town.

Job Purpose

The Dynamics CRM Consultant will be responsible for reviewing client business processes, re-engineering the client’s processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation.

Responsibilities

Lead requirements gathering sessions
Documentation of business processes and requirements
Lead the development of Use Cases and Design document artifacts to effectively convey requirements
Configuration of Dynamics CRM
Test script creation, planning and execution
Delivery of on-site and virtual training sessions
Documentation of Data Mapping for integration and migration tasks

Requirements

Professional experience of Dynamics 365 for Sales, Customer Service, Marketing, Portals

Professional experience of Microsoft Power Platform and plugins

Professional experience of the methods and tools used to customize and extend Dynamics 365 solutions

Experience in Power Platform (Power Apps Portals, Canvas and Model Driven Apps, Power Automate, Power BI) and Common Data Service

Strong workshop, facilitation and presentations skills

Good understanding of DevOps

Good understanding of testing methodologies

Work proficiency in English required

Salary

Market Related

How to apply

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number in the subject heading or email body.

EEO and notices

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (Pty) Ltd. does not hold applicants accountable for any application fee.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email

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Crm Consultant • Cape Town, Western Cape, South Africa