Overview
Job Title : Showroom Manager; Department : Sales; Reports to : Sales Manager; Location : Fourways; Direct Reports : Showroom Consultants and other showroom-affiliated staff; Working Environment : Based in the showroom; required to work every second Saturday; Salary : R25000 - R30000 per month + Incentives
Job Purpose
The Showroom Manager is responsible for building strong customer relationships, maintaining the showroom’s brand image, and ensuring the smooth and efficient operation of the showroom. The role focuses on delivering excellent customer service, maximising sales to trade and retail customers, and promoting the brand and products in line with company strategy, standards, and guidelines.
Minimum Requirements
- Education : National Senior Certificate required; tertiary qualification in a related field advantageous
- Experience :
Minimum 5 years sales experience in a retail or wholesale environment
Minimum 2 years people management experienceOther Requirements :Fluent in English and at least one other South African language (area dependent)
Skills & Knowledge :Sales, customer service, product knowledge, negotiation, and presentation skills
Entrepreneurial thinking and business developmentStrategic planning, market research, and campaign implementationBudget development and cost controlBranding, public relations, and publicityDatabase management, report writing, and MS Office proficiencyKey Responsibilities & Deliverables
1. Meet Showroom Sales Budget (20%)
Manage and drive weekly and monthly showroom budgets.Achieve monthly sales targets through strategic planning and execution.Identify new growth opportunities and market trends.Provide feedback on product sales, gaps, and opportunities to management.Train staff on new and existing products and encourage cross-selling.2. Maintain Showroom Operations (20%)
Ensure showroom image, merchandising, and stock meet company standards.Manage sample books, displays, product tagging, and pricing.Oversee showroom facilities, cleaning, maintenance, and equipment servicing.Coordinate launches and events in collaboration with marketing, ensuring budget compliance.3. Deliver Customer Satisfaction (25%)
Build and maintain productive relationships with customers, including key accounts.Provide expert advice on products, pricing, and care.Manage back-order lists and account queries promptly.Promote new products, specials, and additional ranges.4. Stock Management (10%)
Influence product allocations and maintain optimal stock levels.Conduct regular stocktakes and update sample books.Monitor consignment processes and backorder progress.Support sales targets through effective merchandising and stock management.5. Maintain Employee Motivation and Performance (20%)
Lead, manage, and develop showroom staff, ensuring integration of teams.Conduct regular training, coaching, performance feedback, and appraisals.Address areas of non-performance and resolve grievances or disciplinary matters.Ensure processes, product knowledge, and merchandising standards are upheld.6. Finance & Payment Coordination (5%)
Resolve account queries and follow up on payments.Ensure accurate invoicing, cash handling, POS management, and banking procedures.Manage margins, expenditure, and petty cash in line with budget and policy.7. General / Ad Hoc Responsibilities
Represent the company professionally and ethically at all times.Adhere to policies, procedures, and brand standards.Provide reports and feedback as required.Maintain confidentiality of staff, client, and business information.#J-18808-Ljbffr
