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Administrative Assistant

Administrative Assistant

Future TeamsWorkFromHome, Western Cape, South Africa
30+ days ago
Job description

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Recruitment Consultant | Talent Acquisition Partner

Description

Our UK-based client is an FCA-authorised lead generation agency specialising in qualified, high-converting equity release booked calls. With over £3 million invested in digital advertising and years of experience in financial marketing, they provide a consistent stream of high-quality leads for equity release brokers, driving up to 35% sales conversion rates and delivering 400%+ ROI for their clients. They are seeking a highly organised and proactive Admin Assistant to support the day-to-day operations of their business. This role is key to ensuring smooth client onboarding, efficient appointment scheduling, and accurate reporting. It requires someone who thrives in a fast-paced environment and can confidently manage multiple tasks with short notice.

The ideal candidate is detail-oriented, tech-savvy, and an excellent communicator. You’ll play a crucial role in maintaining operational flow, improving processes, and delivering outstanding service to clients.

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities

  • Manage daily appointment scheduling through the company’s booking system (20–40 per day), often with as little as 3–5 minutes' notice
  • Act as the first point of contact for clients needing setup amendments or support in our CRM system
  • Onboard new clients, ensuring a smooth and professional experience
  • Maintain and update reporting systems, particularly Google Sheets
  • Ensure daily operations run efficiently by monitoring system integrations and reporting any issues
  • Collaborate with internal teams to keep processes on track and improve workflows
  • Suggest improvements and automations to streamline administrative tasks
  • Assist with light marketing-related admin if needed

Skills, Experience & Requirements

  • Previous experience in an administrative or customer service role is required
  • Strong organisational skills and the ability to manage multiple tasks simultaneously
  • Excellent communication and interpersonal skills
  • High level of accuracy and attention to detail
  • Self-starter with a proactive mindset and the ability to work independently
  • Familiarity with CRM tools (experience with Go High Level is a plus)
  • Proficiency in Google Workspace (Sheets, Docs, etc.)
  • Ability to thrive in a remote work environment and adapt quickly to changes
  • Marketing background or experience is a bonus
  • Load Shedding

    Applicants must be able to ensure they can maintain internet and power during office hours.

    Seniority level

    Seniority level

    Not Applicable

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Administrative

    Industries

    Business Consulting and Services

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    Administrative Assistant • WorkFromHome, Western Cape, South Africa