IT Team Lead

Job Summary

IT Team Lead is responsible for managing and overseeing all aspects of the IT infrastructure at INF ensuring secure efficient and reliable technology operations across the organization and its franchisees. This role includes overseeing system development and maintenance managing technical support and ticket resolution ensuring data security and compliance and driving innovation.

Key Responsibilities

System Development Implementation and Maintenance

Plan organize and evaluate the operation of information systems and electronic data processing (EDP).

Collaborate with department heads to determine system requirements specifications costs and timelines.

Oversee the smooth operation of internal systems and coordinate system rollouts for franchisees.

Maintain a current and accurate inventory of all technology hardware software and resources.

Develop IT budgets and ensure cost-effective resource allocation across Infinity Brands and franchise locations.

Ticket Resolution and Support

Oversee the IT helpdesk ensuring all franchisee and internal / external tickets are resolved effectively and efficiently.

Assist with RDP sessions network issues Accpac and other IT-related concerns for franchisees.

Act as the main point of contact between franchisees and INF for IT-related issues ensuring SLAs with IT service providers are met.

Maintain a 90% ticket resolution rate and manage escalations promptly to maintain quality service.

Industry Knowledge and Data Security

Continuously research and assess emerging technologies and resources to introduce innovative solutions to INF.

Monitor the security of all technology systems ensuring compliance with POPI Act and data protection regulations.

Ensure secure access to company folders and drives implementing safeguards to protect company and client data.

Reporting and Project Management

Prepare detailed monthly IT reports for executive meetings summarizing operational metrics issues resolved and project progress.

Manage system rollouts such as Syspro for franchisees and ensure accurate content in training manuals by collaborating with corporate trainers.

Coordinate reporting dashboards integrating data from project management systems to support decision-making across departments.

Effective Teamwork and Self-Management

Manage priorities independently meeting all deliverables and providing support to team members when needed.

Follow all lawful instructions from the CTO / GM exemplifying strong judgment critical thinking and problem-solving skills.

Foster a collaborative IT environment maintaining communication with internal departments and assisting the team in achieving shared goals.

Requirements

National Diploma or Bachelor s Degree in Information Technology Computer Science or related field.

Relevant IT certifications are a strong advantage (e.g. CompTIA Cisco Microsoft ITIL).

Minimum 3 5 years of hands-on IT support or infrastructure experience.

At least 1 2 years in a supervisory or team lead role.

Proven experience managing IT projects or service delivery processes.

Strong knowledge of hardware networking software systems and troubleshooting methodologies.

Proficient in Windows and / or Linux server environments.

Experience with cloud technologies (e.g. Zoho AWS Google Cloud) is advantageous.

Benefits

Hybrid

Provident fund

Medical aid

Bachelor\'s degree in Computer Science, Information Technology, Business Administration, or related field. Proven experience (3 years) in IT project management, with a focus on delivering software development or technology implementation projects. Strong proficiency in business analysis techniques, including requirements gathering, process modelling, and solution design. Excellent communication skills, with the ability to convey technical information to nontechnical stakeholders effectively. Demonstrated ability to manage multiple projects simultaneously in a fast-paced consulting environment. Project management certification (e.g., PMP, PRINCE2) and business analysis certification (e.g., CBAP, CCBA) advantageous. Experience with agile methodologies (e.g., Scrum, Kanban) and project management tools (e.g., ClickUp, Nifty, Monday, Zoho Projects) is a plus. Experience with SaaS and collaborative platforms (e.g Zoho One, Google Workspace, Microsoft 365) is advantageous.

Key Skills

Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

Employment Type : Full Time

Experience : years

Vacancy : 1

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