Lodge Anchor / Reservations Relief Manager

Job Description

Overview :

We are seeking a motivated and professional Junior Lodge Anchor / Reservations Relief Manager to join a high-end safari lodge team in KwaZulu-Natal. This is a dynamic, guest-facing role suited to someone with a strong hospitality background, excellent administrative skills, and a passion for delivering an exceptional guest experience.

Key Responsibilities :

Front of House & Guest Relations

• Welcome and host guests with warmth, professionalism, and attention to detail.
• Manage guest check-ins, check-outs, and daily lodge operations.
• Ensure smooth communication between guests, lodge staff, and management.
• Anticipate guest needs and assist with activity coordination and special requests.

Reservations & Administration

Operational Support

Requirements

Requirements :

Personal Attributes :

Requirements

Diploma or certificate in Hospitality Management (or equivalent experience). Minimum 1–2 years’ experience in a hospitality or lodge environment. Excellent written and verbal communication skills. Strong organizational and multitasking abilities. Computer literacy (Microsoft Office, reservations or PMS systems advantageous). Professional, presentable, and guest-centric approach. Willingness to live on-site and work flexible hours, including weekends and holidays.