Overview
The Lodge is seeking a dynamic, hands-on Lodge Manager who thrives in both guest-facing and operational environments. This unique role blends the warmth and leadership of lodge management with the precision and accountability of administrative oversight. If you’re a natural host with a head for numbers, a heart for hospitality, and the resilience to lead in a remote luxury setting, we’d love to hear from you.
Responsibilities
Operational Management
- Oversee daily lodge operations, ensuring seamless guest experiences and efficient team coordination
- Lead and mentor staff across departments, fostering a culture of excellence and accountability
- Maintain high standards of service, cleanliness, and safety throughout the lodge
- Accurately capture and manage guest reservations, ensuring all booking details are complete and correct while liaising remotely with the central reservations office in Johannesburg
- Build and maintain strong relationships with travel agents and tour operators to support repeat business and positive brand representation
- Oversee internal guest transfers and room allocations, ensuring smooth coordination and optimal guest experience
- Perform duty manager shifts, including hosting guests and supervising service teams to ensure seamless daily operations
- Drive on-site sales of beverages and curios, maintaining stock levels and promoting guest engagement
- Coordinate and execute bush experiences such as picnics, gin stops, and bespoke outdoor setups, tailored to guest preferences
- Demonstrate initiative and creativity in planning and delivering memorable moments for special occasions and celebrations
Administrative & Financial Management
Manage lodge budgets, revenue tracking, and expense control to ensure financial sustainabilityPrepare and submit accurate daily, weekly, and monthly financial and performance reportsReconcile petty cash, credit card transactions, and supplier invoices, maintaining transparent recordsMonitor Property Management System (PMS) trial balances and resolve discrepancies promptlySupport internal and external audits by ensuring compliance with financial controls and standard operating proceduresOversee inventory management and conduct regular stock takes across departmentsInvestigate financial variances and implement proactive cost-control measures to optimize lodge operationsGuest Experience
Personally welcome guests and ensure their stay exceeds expectationsHandle guest feedback with professionalism and empathyUphold confidentiality and protect guest and lodge propertyStaff Leadership
Lead recruitment, onboarding, and performance management of lodge and camp staffConduct training, appraisals, and disciplinary procedures in line with company policyFoster a culture of excellence, respect, and continuous developmentBuild strong interdepartmental relationships to ensure operational effectivenessCompliance & Sustainability
Actively participates in the Health and Safety committee to uphold workplace standardsWell-versed in Employment Equity principles and reporting requirementsDemonstrates a solid understanding of labour law and confidently manages disciplinary procedures when requiredEnsure adherence to SANParks regulations, environmental standards, and safety protocolsMaintain up-to-date licences and permits for camp operations and staffChampion eco-conscious practices and community development initiativesHealth & Safety
Implement emergency procedures and ensure staff training and drillsMaintain compliance with OHS legislation and lodge standardsReporting & Communication
Maintain clear communication channels with staff, guests, and senior leadershipProvide regular updates on lodge performance, guest feedback, and operational incidentsSupport internal and external audits and ensure documentation accuracyContinuous Improvement
Analyse feedback to identify areas for enhancementIntroduce innovative ideas aligned with the Lodge brandMinimum Experience & Requirements
3-5 years’ experience in luxury lodge or hospitality management, with strong administrative exposureStrong leadership, interpersonal, and crisis management skillsExcellent communication and financial acumenProficient in Microsoft Office and Property Management Systems (e.g., Apex, Opera)Valid driver’s licenceFirst aid training and knowledge are beneficialFluency in English; knowledge of Shangaan or other African languages is advantageousProfessional, detail-oriented, and guest-centricAdaptable, resilient, and composed under pressureSelf-disciplined, punctual, and respectfulPassionate about hospitality, nature, and cultural engagementAble to work independently and take full responsibility for tasksStrong organisational skills and financial acumenWarm and welcoming demeanor with a commitment to excellenceLevel
Management
Salary
The position is available to either a single candidate or a couple, provided one partner is a qualified Field Guide or Camp Manager.
This is a live-in role, suitable for individuals or couples.Accommodation and meals are provided.Leave includes 7 consecutive days off per month and 21 consecutive days of annual leave.Applicants must supply contactable references from at least three previous managers.A highly competitive, market-related package will be discussed during interviews or upon request.
The package includes a Provident fund of which the company contributes 5%.
Apply
Please submit your letter of motivation , qualifications and CVs by close of business on 25 September 2025.
Note : Candidates must be willing and able to travel to the Kruger National Park for interviews if required. Due to the lodge’s remote location, we are unable to accommodate candidates with pets or young children.
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