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First Line Technical Support Agent

Data CentrixCape Town, South Africa

11 days ago

Job description

You would be expected to have experience within an IT Service Desk / Help Desk environment. This position requires excellent listening, probing and documentation skills.

Requirements :

Must have a recognised 3 year IT qualification or Matric with MCSE certification

At least two years IT service desk experience
Excellent verbal and written communication skills in English and proficiency in a second language
Must be able to work flexible hours
Able to work under pressure
Team player
Good planning and time management skills
Customer service orientated

Key performance areas will be :

Providing first line systems support to all users

Accurate call logging and routing

Ownership of calls - follow-up on calls and feedback to users

Ensuring that calls are resolved in accordance with the requirements of the relevant SLA

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Technical Support • Cape Town, South Africa