Client Services Manager (Healthcare)

Client Services Manager (Healthcare)

About our client : Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.

What you will be doing :

• Collaborate with clients, internal IT, and service providers to align with established processes and system solutions.
• Provide initial system support to clients.
• Manage and actively participate in Operational Meetings and reporting.
• Oversee and manage all client project scope changes.
• Work directly with developers to clarify and define client requirements.
• Manage and participate in tasks throughout all stages of the SDLC, including classification, prioritisation, business requirements gathering, design, testing, user training, and deployments.
• Handle system and system environment administration, release management, and configuration.
• Manage general System, Process, and Client Communication.
• Proactively identify and implement opportunities to enhance service quality, accuracy, compliance, and productivity.
• Actively develop skills to improve personal effectiveness and efficiency.

What our client is looking for :

Job ID : J

Requirements : Healthcare, financial services, client service management, SDLC, Agile, project management, system support, system administration, release management, configuration, service quality, compliance.

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