Senior Medical Case Manager

Job Description

Location : Healix Group, Ground Floor, Brookside Office Park, 11 Imam Haron Rd

Internal Job Opportunity : Senior Case Manager

Are you ready to take the next step in your career and play a pivotal role in delivering exceptional support to our clients? We’re looking for a Senior Medical Case Manager to join our Medical Assistance team — someone who thrives in a fast‑paced environment, leads by example, and is passionate about providing outstanding service.

About Healix

Healix safeguard’s people’s health and wellbeing in every corner of the world. We offer international risk management and assistance services around the globe and employee healthcare benefits within the UK. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. As a result, we have an impressive list of clients – ranging from governments, broadcasters, NGOs to international corporations, major insurers and more.

What You’ll Be Doing

As a Senior Medical Case Manager, you’ll be at the heart of our operations — managing complex travel and medical assistance cases, supporting your team, and ensuring our clients receive timely, empathetic, and effective support.

What We’re Looking For

We’re seeking someone who brings experience, empathy, and energy to the team. You’ll need :

• Proven experience in a Medical Assistance or similar role.
• Strong written and verbal communication skills.
• Confidence managing high volumes of calls and cases within SLAs.
• A calm, positive approach under pressure.
• Excellent geographical knowledge.
• A collaborative mindset and the ability to build strong relationships.
• A proactive, empathetic, and professional communication style.

Key Responsibilities