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Reservations & Revenue Manager

Reservations & Revenue Manager

Delaire (Pty) LtdStellenbosch, South Africa
30+ days ago
Job description

We are seeking an experienced and service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.

Main responsibilities :

  • Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation;
  • Manage and lead the reservations team, providing coaching, training, and motivation;
  • Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders;
  • Ensure accurate data management, reporting, and system maintenance on Protel Air;
  • Maintain high standards of guest service, ensuring personalized communication and attention to detail;
  • Handle VIP bookings, special requests, and problem solving with professionalism;
  • Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible;
  • Work closely with other Heads of Departments;
  • Attend meetings, write reports and provide feedback as required.

Main requirements :

  • Grade 12 and relevant tertiary qualification;
  • 3+ years Reservations Manager experience;
  • Experience in luxury / 5
  • environment preferable;
  • Strong leadership, communication, and people management skills;
  • Knowledge of revenue management principles and systems;
  • Proficiency in hotel booking systems (e.g., Protel Air or similar)
  • Exceptional attention to detail and organizational abilities;
  • Guest-focused with excellent interpersonal skills;
  • Ability to work under pressure in a fast-paced luxury environment;
  • Experienced in MS Office and Excel;
  • Availability to work within opening hours (e.g. public holidays, weekends as required)
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    Manager • Stellenbosch, South Africa