Overview
Division : Operations
Reference No : 5996
Location : Durban, Kwazulu-Natal, ZA
Employment Type : Fixed Term Contract
Disability (EE targeted role) : Yes
T.A.S.K Grade : 11
Job Posting Salary : R501,775.00
Job Posting End Date : 15 Oct 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
Purpose of the Job : The Consultant : Medical Management is responsible to implement the medical management activities, medical exception handling and providing administration support in claims processing.
NB : This is a 3 Years Fixed Term Contract.
Key Performance Areas
Medical management.
- Conduct medical assessment and compile injury assessment reports.
- Conduct assessments and bill reviews on submitted claims, focusing on the appropriate level of care, the length of stay, and quality of care.
- Incorporate tariffs, cost savings initiative recording, and treatment protocol to ensure that all service providers adhere to the rules, and the tariff as guided by the RAF and / or any that is considered reasonable.
- Preauthorize submitted claims aligned to RAF clinical guidelines including the RAF formulary, treatment protocols and related tariffs.
- Escalation of complex cases for multi-disciplinary review and adjudication.
- Participate in the consultations process on the implementation of medical claims processes.
Exception handling
Ensure the implementation and maintenance of a formal exception handling process within the medical management.Maintain the documentation and regular updating of the exception handling process.Maintain the implementation of an unusual occurrence procedure.Reporting
Track and report against set objectives and targets.Report on emerging risks.Provide ad hoc reports on process improvement initiatives.Produce documents, briefing papers, reports and presentations.Stakeholder management
Deal with / and respond to correspondence.Maintain healthy relationships with all stakeholders.Follow up and resolve all queries, following up and making recommendations on which corrective actions are appropriate.Follow up and feedback to all stakeholders to keep them updated on the status of a query.Respond to queries within the predefined turnaround times.Qualifications And Experience
Bachelor’s Degree / Advanced Diploma in Health Sciences / Medical related qualification.Registration with HPCSA / SANCA.Relevant 3 years’ experience in a Medical related environment.Behavioral competencies
Planning, organization and coordinating.Personal mastery.Judgement and Decision MakingEthics and values.Client service orientationTechnical competencies
Claims management process / processes and systemsMedical product managementMedical bill reviewingMedical case managementComplex problem identification, solving and decision makingCustomer value propositionStrong clinical analytical capabilitiesKnowledge of motor vehicle accident legislationThe Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
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