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Spitz - Store Manager - Cavendish Square, Cape Town
Spitz - Store Manager - Cavendish Square, Cape TownAVI Limited • Cape Town, ZA
Spitz - Store Manager - Cavendish Square, Cape Town

Spitz - Store Manager - Cavendish Square, Cape Town

AVI Limited • Cape Town, ZA
4 days ago
Job description

Job title : Spitz - Store Manager - Cavendish Square, Cape Town

Job Location : Western Cape, Cape Town

Deadline : December 20, 2025

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Your Role

  • As a Store Manager, you will be responsible for delivering an exceptional customer journey while ensuring operational and sales excellence. You will lead a passionate team, uphold the highest standards, and guarantee that every aspect of the store reflects the luxury, sophistication, and prestige that define our brand.
  • Reporting to : Regional Manager

    Team : Permanent & Flexi Staff within the store

    Key Areas of Impact

    Creating an Exceptional Customer Experience

  • Cultivate a service-driven culture, ensuring customers receive a world-class experience
  • Implement action plans based on mystery shopper feedback to continuously elevate service standards
  • Build strong relationships with customers and maintain a loyal client base
  • Provide in-store coaching and continuous training to refine sales and service skills
  • Inspiring and leading a high-performance team

  • Recruit, mentor, and develop a high-calibre retail team that embodies our brand values
  • Drive performance through structured Individual Performance Agreements (IPAs), one-on-one coaching, and meaningful feedback sessions
  • Recognise and reward excellence while ensuring accountability with clear expectations
  • Foster a positive and motivating work environment that encourages growth
  • Driving Sales and Operational Excellence

  • Monitor daily sales performance and ensure every team member contributes to store targets
  • Analyse the income statement and manage expenses to maximise profitability
  • Maintain optimal stock levels in alignment with customer demand and store needs
  • Ensure compliance with in-store controls, visual merchandising standards, and premium store presentation
  • Use key retail disciplines to manage store operations efficiently
  • Achieving Business Targets

  • Deliver on key metrics, including trading density, basket size, and salary-to-sales ratios
  • Align team performance with brand goals, ensuring a seamless and luxurious shopping experience
  • What It Takes to Succeed :

    Experience that set you up for success :

  • Minimum of 5 years’ retail experience
  • At least 12 – 18 months of management experience in a retail environment
  • A deep understanding of the retail landscape, including brand positioning and customer engagement
  • Qualifications & Certifications that will contribute to your success :

  • Matric / Grade 12 (essential)
  • Tertiary Retail Qualification (advantageous)
  • Additional Requirements that will enhance your impact for success :

  • Knowledge of Industrial Relations (IR) laws and ability to initiate enquiries
  • Strong understanding of profit & loss statements and retail financials
  • Experience in merchandising, stock control, and store administration
  • Ability to recruit and build a team that represents a luxury retail brand
  • Sales / Retail / Business Development  jobs
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    Store Manager • Cape Town, ZA

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