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Universal Banking Team Leader

Universal Banking Team Leader

Standard Bank of South Africa LimitedCape Town, Western Cape, South Africa
23 hours ago
Job description

Business Segment : Personal & Private Banking

To oversee a team of Universal Bankers for a Point / s of Representation (POR / s) within client experience, product and laid down requirements to drive sales and service objectives. The role ensures effective delivery of sales, service and risk outcomes through people leadership, operational discipline and customer engagement excellence.

Key Responsibilities

  • Sales and Service Delivery : Drive the achievement of sales and service targets through effective team performance, client engagement and value-demand opportunities across multiple channels.
  • People Leadership and Development : Lead, coach and develop a high-performing team of Universal Bankers through recruitment, performance management, capability building and employee engagement to deliver superior client experiences.
  • Operational and Risk Management : Oversee compliance with all risk, audit and regulatory requirements, ensuring controls are implemented and any irregularities are promptly addressed.
  • Client Experience Management : Guide the team in handling client interactions efficiently and empathetically, ensuring client needs are resolved within agreed standards and aligned to the Bank’s service promise.
  • Performance Insight and Continuous Improvement : Analyse operational and sales reports, identify trends and implement enhancements to optimise branch capability, productivity and client satisfaction.

Qualifications

  • Advanced Certificate or National Diploma ((NQF6 FAIS Recognised Qualification)

    • Experience

  • A minimum of 3–4 years’ experience in frontline banking, preferably within a branch leadership or supervisory capacity.
  • Proven track record in leading and motivating a sales and service team to meet and exceed performance targets.
  • Demonstrated ability to manage operational processes, ensure compliance with risk and regulatory frameworks, and maintain audit standards.
  • Experience in building client relationships and driving cross-sell and up-sell opportunities through a deep understanding of customer needs and available banking solutions.

    • Additional Information

  • Adopting Practical Approaches and Articulating Information
  • Challenging Ideas and Convincing People
  • Exploring Possibilities and Following Procedures
  • Generating Ideas and Making Decisions
  • Producing Output and Providing Insights
  • Showing Composure and Understanding People
  • Banking Process & Procedures
  • Client Acceptance & Review

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    Team Leader • Cape Town, Western Cape, South Africa