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Compliance Support Coordinator (US Healthcare) - EST hours (Remote)

Compliance Support Coordinator (US Healthcare) - EST hours (Remote)

ISTA SolutionsWorkFromHome, KwaZulu-Natal, South Africa
3 days ago
Job type
  • Remote
Job description

Compliance Support Coordinator (US Healthcare) – EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic BPO company specializing in providing operational support to U.S.-based healthcare compliance providers. Our client, a compliance services provider for skilled nursing and assisted living facilities in the United States, is seeking a Compliance Support Coordinator to join their team.

In this role, you will act as the first point of contact for reporting compliance issues, manage hotline calls, document concerns, and support the compliance team in investigations.

PLEASE NOTE

  • Working Hours : Mon – Fri 9 am to 6 pm EST (16 h00pm–01 h00am South African time; may vary with daylight savings).
  • Sunday : 1‑2 hours to review and address urgent weekend matters.
  • Remote working environment.
  • Internet : Fixed fibre line, minimum 25 Mbps (upload & download) and wired Ethernet.
  • Power backup : Reliable solution required during load shedding / outages.

Key Responsibilities

  • Receive and document hotline calls, transcribing details accurately for the compliance team.
  • Make follow‑up calls within 24‑48 hours to gather additional information from callers.
  • Record call details in Excel and route information to the appropriate investigator, ensuring confidentiality.
  • Manage an average of 10‑12 calls per day (volume may fluctuate), typically related to HR concerns such as pay, scheduling, or treatment by others.
  • Escalate critical or urgent matters (e.g., harassment, discrimination, resident neglect) immediately to senior management.
  • Set reminders and follow up on unresolved calls using Outlook.
  • Perform additional administrative or support tasks during periods of low call volume.

    • Requirements

  • Proven experience in inbound / outbound customer service or hotline operations.
  • Excellent communication and interpersonal skills.
  • Strong judgment, problem‑solving, and decision‑making abilities.
  • Intermediate Excel proficiency.
  • Professional, approachable, open‑minded attitude.
  • Ability to handle confidential information with discretion.

    • If you are not contacted within 14 working days, please consider your application unsuccessful.

    Seniority level

    Entry level

    Employment type

    Full‑time

    Job function

    Customer Service

    Industries

    IT Services and IT Consulting

    Location : Cape Town, Western Cape, South Africa

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    Compliance Coordinator • WorkFromHome, KwaZulu-Natal, South Africa