Job Description
ROLE OVERVIEW
- Project Management and RFPs
- Bespoke quoting
- Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests
- Project Management of the import of supplies for Global clinical trials.
- Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
- Flexibility and ability to present novel solutions and processes to meet a client’s need
- Comprehensive project handovers to service team once live or continued oversight
- Customer Relationship Management
- Liaising with an international pool of clients and developing the relationship with clients
- Client calls to provide an overview of pre-compliance requirements
- Working closely with clients to manage their key projects
- Ensuring customer satisfaction
- Exceptional escalations
- Deal ConversionClient timeline management and project planning
- Preparation and presenting of new projects to clients
- Working across multiple teams internally in problem solving
QUALIFICATIONS AND EXPERIENCE
- Excellent High School and University Results
- Professional qualification – CAs, BCom LLB
- Excellent command of English language and mathematical proficiency
SKILL SET AND DESIRED COMPETENCIES
- Personable and adaptable
- Analytical and strong with numbers
- Ambitious, energetic, and enthusiastic
- Organised, and able to manage/co-ordinate all the elements of different high-value shipments
- Excellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook]
- Excellent use of the English language, both written and verbal
- Attention to detail with the ability to prioritize tasks effectively
- Creative problem-solving and research ability
- General business acumen