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Systems Delivery Coordinator

Systems Delivery Coordinator

Discovery LimitedGauteng, South Africa
30+ days ago
Job description

Overview

Systems Delivery Coordinator role at Discovery Limited . This position focuses on coordinating systems delivery initiatives across multiple projects, ensuring alignment between technical teams and project stakeholders while maintaining delivery momentum.

Key Purpose

The Systems Coordinator supports the successful delivery of systems-related initiatives by coordinating tasks, tracking progress, facilitating communication, and ensuring alignment between technical teams and project stakeholders. This role plays an integral part in maintaining delivery momentum across multiple projects and ensuring adherence to quality and governance standards. The Systems Coordinator ensures the seamless delivery of value by collaborating closely with the Systems Teams, supporting the construction and integration of system components that fall under the delivery team's responsibility while adhering to agreed architectural principles and standards.

Key Outputs / Job Responsibilities

  • Oversee the delivery of all prioritised IVS projects in a specific Project Stream (e.g., Digital, CORE, Contractual Debt) from initiation to completion; support planning and execution of systems delivery activities, including scheduling workshops, tracking action items, updating delivery boards, and organising stand‑up meetings.
  • Act as a facilitator and problem‑solver, removing impediments that hinder the System Team’s progress.
  • Identify and manage dependencies between the System Team and other internal or external teams.
  • Promote collaboration and communication between the System Team and stakeholders, ensuring a shared understanding of the system and its components.
  • Maintain effective communication with Development, Business Analysis, UAT teams, and PMO, serving as a key point of contact for the Invest Systems delivery team and other departments.
  • Evaluate the performance of the Invest Systems delivery team, offering feedback to Line Managers regarding training and development needs.
  • Prepare delivery reports, status dashboards, meeting minutes, action plans, and input for steering committees; assist in determining and compiling capacity data.
  • Coordinate solution workshops, ensuring solutions adhere to defined architectural principles; ensure artifacts are drafted, solutions presented, and signed‑off at the Solution Governance Forum.
  • Escalate delivery risks and issues proactively to the Head of Systems Delivery; maintain issue logs and ensure timely resolution updates.
  • Implement contingency / action plans to mitigate critical risks and continuously refine delivery methodologies to enhance efficiency.
  • Follow and enforce delivery processes, quality checks, and compliance sign‑offs where required; conduct post‑mortem analysis to identify process gaps and agree on corrective actions.
  • Track team allocation and availability, providing updates to delivery managers and escalating resourcing challenges as needed.
  • Assist in coordinating prioritisation forums and support prioritisation decisions.

Skills & Experience Required

  • 2–4 years in systems coordination or IT delivery support roles.
  • Familiarity with project management and agile methodologies.
  • Strong interpersonal and communication skills.
  • Ability to manage multiple priorities in a fast‑paced environment.
  • Proficient in JIRA, Confluence, Excel, PowerPoint, and SharePoint.

    • Required Competencies

  • Delivery Management : Expertise in leading cross‑functional projects from conception to completion within scope, time, and budget.
  • Solution‑Oriented Thinking : Strong problem‑solving with a focus on high‑quality technical solutions aligned with architectural principles.
  • Collaboration & Influence : Build trusted relationships across stakeholder groups and manage upward, lateral, and downward interactions.
  • Resource Planning : Forecast, allocate, and monitor delivery resources efficiently to align with business prioritisation.
  • Risk Management : Identify delivery risks early and implement pragmatic mitigation plans.
  • Communication : Excellent verbal and written communication; comfortable presenting to executive leadership and steering committees.
  • Quality & Continuous Improvement : Deep commitment to delivery excellence and process improvement.
  • Decision‑Making : Make sound, data‑informed decisions under pressure in complex delivery environments.

    • Education And Experience

    Experience

  • 5+ years in systems delivery or technology leadership roles.
  • Proven track record of leading cross‑functional teams and overseeing large‑scale, complex projects across digital transformation, risk, legislative, contractual debt, and CORE streams.
  • Strong background in solution architecture, ensuring alignment with organisational standards.
  • Extensive experience in stakeholder management, working closely with DEV and BA delivery managers, PMO, and UAT teams.
  • Expertise in workflow optimisation and continuous improvement, driving operational efficiency across delivery teams.
  • Risk management proficiency, with experience identifying, mitigating, and resolving project delivery risks.

    • Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
  • Certifications in agile frameworks such as SAFe, Scrum, or Kanban.
  • Strong knowledge of solution architecture and governance best practices.
  • Familiarity with risk and compliance frameworks, particularly within legislative and contractual projects.
  • Advanced proficiency in business analysis and system development methodologies.
  • Demonstrated leadership and team management capabilities, overseeing delivery teams and ensuring performance optimisation.

    • Employment Equity

    The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

    Seniority level

    Associate

    Employment type

    Full‑time

    Job function

    Other

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