Head Of Product

Duties

• Product Vision & Strategic Direction : Define and execute the product strategy in line with company goals, contracted agents and source market priorities.
• Translate market trends and client insights, with the support of the team, into innovative product concepts and enhancements.
• Oversee the teams execution of full product lifecycle, from ideation with agents, through launch, audit procedures, and continuous improvement.
• Monitor and analyse product and sales performance, adjusting strategies as needed.
• Leadership & Team Management : Lead, mentor, and develop the Product Management and Systems teams, fostering a high-performance culture.
• Foster a proactive, commercially minded culture within the Product team, encouraging active participation in sales discussions and product positioning.
• Set clear objectives, priorities and KPIs for both teams.
• Promote collaboration between product, reservations, operations, marketing and systems functions.
• Ensure both teams are aligned to strategic business goals and deliver measurable value.
• Commercial Strategy & Supplier Partnerships : Set the overarching commercial framework for supplier contracting rates and overrides.
• Guide product managers in supplier negotiations, ensuring profitability and competitiveness.
• Develop and approve, in collaboration with CEO, key supplier agreements and strategic partnerships.
• Oversee risk management related to supplier agreements and service delivery.
• Systems Team Oversight : Oversee the strategic management of core operational system (Tourplan).
• Ensure systems team optimises to support product delivery, pricing and data accuracy, reporting and client communications.
• Drive system improvements, in collaboration with the CEO and integrations that enhance efficiency and client experience.
• Customer Journey & Sales alignment : Ensure products and systems together deliver a seamless, high-quality client experience.
• Ensure products and systems together with sales / reservations, embed client feedback into product and system improvements.
• Act as the strategic link between the customer facing teams, ensuring brand and company goals are achieved
• Maintain an in-depth understanding of competitor offerings, market shifts and source market trends.
• Identify, in collaboration with the team, emerging destinations, experiences and product categories to expand the portfolio.
• Ensure the sales / reservations team has the tools, knowledge and positioning needed to succeed.
• Support business development efforts with market insights and product recommendations.
• Enable and coach the Product team to confidently engage in sales conversations, supporting account growth through effective product storytelling and solution selling.

Requirements

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