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About You
You’re a network specialist who lives and breathes connectivity. With deep expertise in Ubiquiti’s UniFi ecosystem, you don’t just maintain networks—you architect them for peak performance and reliability. In a fast‑paced e‑commerce environment, network downtime isn’t an option, so you proactively monitor, optimize, and secure our infrastructure to keep business flowing seamlessly. Your technical prowess is matched by a problem‑solving mindset : you troubleshoot connectivity issues, deploy new access points, and implement advanced security protocols methodically and efficiently. You thrive on staying current with emerging network technologies and take pride in building robust, scalable infrastructure that supports our growing business needs.
Responsibilities
Network Design and Deployment :
- Analyze business and technical requirements to design and establish optimal network infrastructure
- Install, configure, and deploy UniFi access points, switches, security gateways, and related Ubiquiti equipment
- Plan and execute network expansion projects to support organizational growth
- Design and implement both wired and wireless network solutions that ensure seamless connectivity across all office locations
Performance Monitoring and Management :
Continuously monitor network performance using UniFi Controller and related management toolsOptimize network configurations for maximum speed, reliability, and efficiencyManage bandwidth allocation and server capacity to meet user demandConduct regular performance assessments and implement improvements proactivelyGenerate and analyze network performance reports to identify trends and potential issuesTroubleshooting and Maintenance :
Perform comprehensive diagnostics to identify and resolve network connectivity issuesEnsure high availability and minimal service interruption through proactive maintenanceRespond promptly to network incidents and implement effective solutionsCoordinate firmware updates and patches for all network equipmentMaintain network uptime and reliability standards aligned with business objectivesSecurity Implementation :
Implement, monitor, and evaluate network security protocols and measuresConfigure and manage firewalls, VPNs, and secure access controlsConduct regular security audits and vulnerability assessmentsRespond to security incidents and implement preventative measuresEnsure compliance with data protection regulations and company security policiesISP Relations and Management :
Serve as the primary point of contact for Internet Service Provider relationshipsNegotiate service level agreements and manage ISP performance expectationsTroubleshoot ISP connectivity issues and coordinate resolution effortsEvaluate ISP services and recommend optimizations or changes as neededManage failover solutions and backup connectivity optionsDocumentation and Standards :
Maintain comprehensive and accurate documentation of network configurations, topologies, and policiesDocument standard operating procedures for network operations and troubleshootingCreate and update network diagrams and asset inventoriesEnsure all changes are properly documented and communicated to relevant stakeholdersEquipment and Software Management :
Install and configure network equipment and software, including end‑user networking accessoriesManage the lifecycle of network hardware, coordinating upgrades and replacementsEnsure proper inventory management of all network‑related assetsEvaluate new networking technologies and make recommendations for adoptionUser Support and Training :
Provide technical support to end‑users for network connectivity issuesTrain staff on secure network usage and best practicesCollaborate with the IT team to resolve cross‑functional technical challengesCommunicate network changes, maintenance windows, and updates effectively to usersStay current with Ubiquiti UniFi product updates, features, and best practicesParticipate in ongoing professional development and industry trainingResearch and recommend emerging network technologies that could benefit the organizationContribute to IT strategy discussions with insights on network infrastructure needsExperience and Qualifications
Degree or diploma in Information Technology, Computer Science, Network Engineering, or a related field is preferred, but relevant experience will be consideredMinimum 3–5 years of hands‑on experience with Ubiquiti UniFi equipment and ecosystem (required)Proven experience in designing, deploying, and managing enterprise‑level wired and wireless networksStrong knowledge of network protocols (TCP / IP, DNS, DHCP, VLANs, routing, switching)Experience with network security implementation including firewalls, VPNs, and access controlsDemonstrated ability to troubleshoot complex network issues efficientlyExperience managing ISP relationships and coordinating connectivity solutionsExcellent problem‑solving skills and the ability to work independentlyStrong communication and interpersonal skills with the ability to explain technical concepts to non‑technical usersProject management capabilities with experience delivering network projects on time and within scopeCertifications such as Ubiquiti Certified Professional, CompTIA Network+, CCNA, or equivalent are highly advantageousKnowledge of network monitoring and management toolsExperience with documentation and maintaining technical recordsAbility to work in a fast‑paced e‑commerce environment where uptime is criticalAssertive, proactive, and innovative approach to network managementStrong work ethic and commitment to operational excellenceSeniority Level
Mid‑Senior levelEmployment Type
Full‑timeJob Function
Information TechnologyIndustries
RetailLocation : City of Cape Town, Western Cape, South Africa.
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