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KYC Agent : Sunbet (North West)

KYC Agent : Sunbet (North West)

Sun InternationalZA
24 days ago
Job description

Job title : KYC Agent : Sunbet (North West)

Job Location : North West,

Deadline : October 04, 2025

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Description

  • The KYC Agent will be responsible for reviewing documentation of new customer accounts, evaluating high-risk accounts and flagging it to relevant parties with the aim of safeguarding the company and its clients against fraudulent activity in line with FICA, PEP and POPI regulatory standards.

    • Requirements

    Qualifications

  • Grade 12

    • Experience

  • 2-3 years’ experience in a financial environment dealing with FICA & PEP processes

    • Skills & Knowledge

  • Collecting Information (sourcing, checking, documenting)
  • Analysing
  • Focusing on goals and persistence
  • Assuring Quality
  • Following Procedures
  • Managing Risk
  • Managing Deadlines
  • Managing customer & stakeholder relationships
  • Demonstrating Integrity
  • Administration skills (filing & record keeping)
  • Verbal & written communication skills
  • Knowledge of Legislation and Regulations around the sports betting industry
  • FIC (anti-money laundering) principles and application
  • Protection of Personal Information principles and application
  • PEP regulations and application
  • Working knowledge of Bede & BOP systems

    • Key Performance Areas

  • Maintain an up-to-date knowledge on FICA, PEP and POPI principles and regulations
  • Adhere to FICA, PEP, POPI regulations when verifying and processing information
  • Identify outstanding FICA requirements and proactively request these documents from punters
  • Follow-up on outstanding documents from punters
  • Verify all documents and information are captured on a Bede and BOP systems to allow for seamless onboarding of customers
  • Update customer information on a regular basis and when changes occur
  • Process customer information and documentation with confidentiality
  • Conclude on verification processes within stipulated timelines so as to support customer loyalty and retention
  • File and update all relevant information both electronically and manually for ease of accessibility to relevant parties
  • Provide guidance to the contact centre and relevant stakeholders on processing requirements
  • Handle processing queries on a daily basis and escalate relevant queries to management
  • Validate data on various systems to ensure correctness, completeness and consistency
  • Notify management on system / tool issues to support speedy resolution
  • Prepare and arrange necessary documentation for the ease of audit procedures within practice area
  • Maintain a good working relationship with all operational departments
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    North West • ZA