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General Manager

General Manager

HeadhuntersGqeberha, Eastern Cape, South Africa
1 day ago
Job description

Overview

Our Client in the Hospitality and Entertainment Industry is seeking to employ a General Manager to their team based in Port Elizabeth.

Requirements

  • Proven experience in hospitality, restaurant, or entertainment management.
  • Strong background in event planning, marketing, or promotions.
  • Excellent leadership and people management skills.
  • Sound understanding of budgeting, forecasting, and financial reporting.
  • Knowledge of health, safety, and food hygiene regulations.
  • Experience in stock control, procurement, and supplier relations.
  • Ability to analyse performance data and implement operational improvements.
  • Exceptional organisational and multitasking abilities.
  • Strong communication, interpersonal, and negotiation skills.
  • Proficiency in POS and inventory management systems (e.g., Pilot or similar).
  • Creative mindset with the ability to generate innovative sales and marketing ideas.
  • Ability to work flexible hours, including evenings, weekends, and public holidays.
  • Attention to detail and commitment to maintaining high service standards.
  • Relevant qualification in hospitality management, business management, or a related field (advantageous).
  • Ability to thrive in a fast‑paced, high‑pressure environment.

Responsibilities

  • Plan and execute all events from start to finish.
  • Coordinate and schedule artists and DJs.
  • Increase corporate bookings through direct marketing, achieving a minimum of four bookings per month.
  • Provide weekly and monthly event updates to management and the marketing / social media team.
  • Attend weekly management meetings and report on monthly KPIs.
  • Conduct quarterly company culture talks and lead management team training sessions.
  • Develop and implement innovative ideas to increase sales and customer traffic.
  • Ensure compliance with health, safety, and food hygiene standards.
  • Prepare and manage budgets, forecasts, and financial reports for maintenance, labour, and food and beverage costs.
  • Monitor and control expenses, labour costs, and inventory levels to meet profit targets.
  • Analyse management reports and address GRVs, waste, voids, and breakages.
  • Maintain high standards of guest service through continuous staff training and reviews.
  • Collaborate with marketing teams to design and execute promotional campaigns and events.
  • Identify market trends and implement strategies for growth and customer engagement.
  • Build and maintain strong relationships with local businesses, vendors, and suppliers.
  • Conduct quarterly menu reviews, including costing and adjustments.
  • Assist HR with recruitment and training of staff.
  • Manage all operational staff, including bar, waitrons, runners, and maintenance teams.
  • Oversee stock take, wastage, breakage, and ensure fridges and bars are stocked before trading hours.
  • Manage storerooms, POS systems, and supplier orders.
  • Process GRV invoices and prepare monthly income statements.
  • Conduct monthly inspections to ensure cleanliness, safety, and quality standards.
  • Negotiate supplier contracts to ensure best value.
  • Plan and execute weekly specials, supplier activations, and in‑house promotions.
  • Oversee waste management and recycling initiatives.

    • Please note : Should you not receive a response within two weeks of applying, you may consider your application unsuccessful.

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    General Manager • Gqeberha, Eastern Cape, South Africa