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Collections Agent Mr Price Money FS (Night Shift)
Mr PriceDurban, Kwazulu Natal, South Africa30+ days ago
Job type
- Full-time
Job descriptionUncapped incentive when your targets are achieved Achieve your targets and enjoy uncapped incentives. We offer extensive learning and development opportunities to help you advance your career Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares. Vibrant work environment - join a dynamic and energetic team where every day is a new adventure Health and wellness programs : stay healthy and happy with our comprehensive wellness programs Recognition and rewards : get recognized and rewarded for your achievements with our exciting incentive programs Grade 12 6 - 12 months experience in collections Strong negotiation skills Excellent communication skills Knowledge of NCA requirements pertaining to collections and credit control Understanding of the life-cycle of an account and the collection process
The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies
- Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
- Efficiently processing customer refunds, processing and reviewing account adjustments
- Resolving client discrepancies and short payments
- Accurately updating customers’ personal, employment and contact information to maintain their details
- Effectively rehabilitating customers through excellent customer service standards
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
What's in it for you?
Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity