Service Manager KwaZulu-Natal

Commercial / Technical / Service Manager - Richards Bay

Position for an experienced Service Manager for a Dealership in Richards Bay.

The ideal candidate should have Commercial / Trucks / Technical Experience for this position.

Please ensure you have the relevant qualifications and experience!

• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
• Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
• People Management.
• Supervision of staff, management of performance, discipline, and other staff management-related functions.
• Ability to ensure the Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls, and composite figures.
• Ability to ensure efficient operation of the Service Department through labour utilization, productivity, and sales.
• Ability to ensure excellence in customer service.
• Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
• Custodian of the Service department.
• Cross-functional team player.
• Ensure adherence to the Franchise Agreement.
• To adhere to workshop policies and procedures.
• To adhere to FIC and FAIMS policies.
• To take personal responsibility in complying with policy on ethical business conduct and behaviour and to report any contraventions that could harm the business to the senior management of the company.
• Adhering to Occupational and Safety regulations.

Experience & Qualification - NON NEGOTIABLE

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